Never received $4000 order
Placed an order 2 months in advance for an event, but we never received the order, which is listed as still in production. No response from customer service for over a week.
By Katy
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
211 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DrinkBranders has your back!We love helping people and their brands succeed in the world of promotional drinkware. We’re known for our excellent customer service with knowledgeable people you can actually talk to. We offer quality products, your own Dedicated Graphic Designer and personal Custom Drinkware Expert. We’ll guide you every step of the way, from concept to delivery.
drinkbranders.com (drinkbranders.com) has 211 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
211 approved reviews, newest moderated first
Placed an order 2 months in advance for an event, but we never received the order, which is listed as still in production. No response from customer service for over a week.
By Katy
Amazing communication with the team and designer! Received our order on time and everything came out great.
By Hannah H.
I was given a task of getting branded merchandise to a customer with a very small window. My Expert worked with me to get a great product that met my deadline.
By Tina
Excellent customer service. Above and beyond.
By Darlene P.
The cups turned out great. They were not sent on the date requested - I had to call to check on the order - then they sent it. Fortunately, we got them in time.
By Karin S.
Easy to work with- very helpful with revising our design. great communication
By Justin
Great customer service and beautiful product!
By Vyvyanne M.
Fast and easy customer service. Delivered earlier than expected. Wonderful customer care team. Website format easy to use. Really overall good experience. Will definitely be using again.
By Amellia W.