DriftReviews of drift.co

This company has atrocious customer service. When you place an order it will take 15-20 days to receive it at best. They tell you it is processed within 48 hours. Not true. They then say “it has shipped”. Not true. From the time they say it shipped until I receive it takes at least 10-12 days. There is no shipping that takes that long. Unless of course it is by horse and buggy. There is no reason that the product should be received any longer than a week. I will no longer use Drift. There are a lot of other options out there

Much like other reviewers, they auto enroll you in their subscription service and then fail to even notify you of said enrollment. Good luck getting in touch with a human as there is no customer service number to be found. I have emailed them several times to address the issue and they only responded once that the subscription had been cancelled. Chargeback forthcoming.

Scummy business that disguises it's product as a one off, then enrolls you into a subscription. I've twice blocked payments to them on my bank, only for them to somehow bypass that and continue charging me. And I never once created an account, so they signed me up without one, making it impossible to cancel for almost an entire year. And only recently did I have the option to activate an account with a sub to cancel. This should be illegal. This is how to instantly lose credibility as a business and ensure that no-one returns

Wonderful scents, easy ordering, great customer service!

Honestly, haven't even received the product yet but I'm pissed at the way they operate. Bought one diffuser and one scent bottle to try it. When I go to check on shipping, i realize that they signed me up for a subscription that took 10 steps to cancel. Not a single email about said subscription and nothing in the buying process. Sneaky, distasteful.

stay away from this at all costs. its impossible to stop a subscription and there is no one to contact. they hide anyway to discuss an issue with a human

Let me start out by saying great product. They get a 1 star for reliability, accountability, and support. Signed up for a subscription, multiple times they didn't ship my order, had to contact them to get it fixed or on the way. Latest time, haven't received it and cant get a refund, stole money from me. No way to contact them except dumb ai chat or email which doesn't always get a response, or its an ignorant response. Great product however, too bad they can't get it together. Canceled sub.

I ordered the first kit off Amazon, which thank goodness sounds like the way to go after reading the myriad of reviews all expressing the same frustrations about their subscription model and difficulty cancelling or not knowing they signed up in the first place. The scent I purchased (Teak) was so insanely mild, I could barely smell it when I put my nose right up to it. I left a comment on a FB ad and to their credit, they almost immediately contacted me and offered to replace the scent, which arrived fairly quickly. However, it’s still so mild that it’s barely noticeable. This time I got “Open Air” and within the first two days, I can barely smell a difference or anything that would make me or any passengers notice that the car smells particularly good. While, I can’t comment on the subscription problems so many others seem to have, after trying two of the wood blocks, I still ultimately feel like I paid $13+ for a wood block that looks nice. Is it me? Other than the subscription issues others are reporting, do I just have a lack of smell or something? Forgetting the subscription issues, are people actually saying the scents are noticeably good or giving off fragrance at all? I feel like I notice those cheap little trees more than I notice these, even though the little trees only last a few days. My experience with customer service was actually great. Hence, the 3 stars but the product itself leaves much to be desired. They clearly need to fix this subscription issue people are having, but they also need to increase the potency of the product and not advertise that it lasts 30 days. It was barely noticeable out of the package twice with two different scents for me. It’s a shame because the concept and look are great, but the execution needs to seriously be tweaked.