it's one of the companies who has a…
it's one of the companies who has a decent product but their non existent customer service makes the whole experience very bad so will never deal with them again.
By Sharif K.
Sunday, November 8, 2026 · Customer reviews of US businesses
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1,836 reviews
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Drift (drift.co) has 1,836 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
1,836 approved reviews, newest moderated first
it's one of the companies who has a decent product but their non existent customer service makes the whole experience very bad so will never deal with them again.
By Sharif K.
On the Sept 2025 I cancelled mu subscription as I didn’t think that the product was any good Recently I received an email that my order was on its way I thought that was strange as I hadn’t ordered anything so I just ignored it A few days later I noticed that a sum had been taken from my account I asked if I haven’t got a subscription why have you taken money from my bank The reply was under our terms and conditions we don’t give refunds I have reported the fraud to my bank
By Geoffrey K.
Worst customer service ever. I placed an order directly on their website (drift.co), and after 7 days without shipping, I reached out to customer support. All they said in reply was a one-liner: "Sorry, shipping has been delayed." That was literally it. I canceled my order right away. I have no idea how good the product quality actually is since I never got to use it, but seeing how terrible their customer service is, there's nothing to expect from this seller.
By Kim S.
This company are scammers I bought one for my car and my van and wasn’t impressed after a couple of days the smell went so threw away and then next thing I got a withdrawal from my bank for 2 more as buying one automatically subscribes you to same each month I contacted them several times to return my money and not to send them but no reply I will be sending back as soon as they arrive please stay away from this company there scammers
By customer
Terrible shipping. The AI assistant is not helpful. Every question I asked (I asked 4) it responded by requesting my email address, you would think it would remember after the first time. I asked how do I cancel my subscription (I was just curious) it asked for my email-4th time next thing I know it says subscription cancelled. Funny thing is, I was going to cancel, but I decided to let it go. A week and a half after receiving an email that it shipped, it is still showing it's in New Jersey,
By Zander
Awful company. No scent on board tgey deliver to you. When trying to contact them they do not respond. Buyer beware.
By Cathy R.
Will not deliver and their customer service line goes straight to voicemail
By sjeffers
The fragrance don’t last and don’t particularly smell that good. I did not request a subscription but they automatically applied one which annoyed me since I was not really impressed with their products. Subscription was cancelled immediately and I asked for a refund which they refused. DO NOT ORDER FROM THIS SITE ITS A FRAUDULENT OPERATION
By Darren R.