Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
271 reviews
Dr.Galen - Online Health ConsultationSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dr. Galen is a global telehealth platform designed to make healthcare more accessible, convenient, and reliable. We connect patients with qualified doctors across a wide range of specialties, enabling them to receive professional medical advice, prescriptions, and guidance from the comfort of their own homes.With 24/7 availability, multilingual support, and a network of experienced doctors operating across 130+ countries, Dr. Galen ensures timely and seamless medical assistance wherever you are.
Dr.Galen - Online Health Consultation (drgalen.org) has 271 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 19 reviews with 4 stars · Clear filters
Fast response, compassionate caring doctor
By Chelse H.
Response from Dr.Galen - Online Health Consultation· Nov 19, 2024
Thank you for sharing your feedback! We're glad to hear that you had a fast response and a compassionate experience with the doctor. Your satisfaction is important to us!
I was able to speak with the Doctor within 1 hour. Very efficient with time Doctor guided me and am still following through with the prescription Annie is very professional and helpful in connecting you to the Doctors.
By Mary K.
Response from Dr.Galen - Online Health Consultation· Nov 19, 2024
Thank you for your feedback! We're glad to hear that the consultation was efficient and the doctor provided helpful guidance. We're also pleased that Annie was able to assist you in connecting with the right professional.
Fast customer support and help with patients data
By Lawrence M.
Response from Dr.Galen - Online Health Consultation· Nov 19, 2024
Thank you for your feedback! We’re glad to hear that our customer support was fast and helpful in managing patient data. We’re committed to providing efficient and reliable service every time.
Technical glitch wastes time, please rectify
By Seema A.
Response from Dr.Galen - Online Health Consultation· Nov 19, 2024
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the technical issue. Your input helps us improve, and we’re working to ensure a smoother experience moving forward.
First appointment after closed to 3 years, but overall amazing support and quality for telehealth services.
By Lagart
Response from Dr.Galen - Online Health Consultation· Nov 19, 2024
Thank you for sharing your feedback! We're happy to hear you had a positive experience after your long break. It's great to know that our telehealth services met your expectations!
It was quick and easy access, especially when traveling outside the U.S.
By K K.
Response from Dr.Galen - Online Health Consultation· Nov 19, 2024
Thank you for sharing your experience! We're glad to hear that the service provided quick and easy access, especially during your travels.
Great Service on the whole. Doctor was great and booking was easy. Unfortunately, I needed support when trying to get the prescription from the pharmacy as they needed it emailed directly to the pharmacy. However, the after support would not respond until over 45 minutes later. Resolved in the end. But the online support after the appointment needs to improve
By Harry P.
Response from Dr.Galen - Online Health Consultation· Nov 19, 2024
Thank you for your feedback. We're happy to hear the doctor provided great service and the booking process was easy. We apologize for the delay in receiving after-appointment support. We are constantly working to improve our response times and appreciate your patience as we work to enhance this aspect of our service.
Because I was in a foreign country with only a few participating doctors, it took 2 days to connect me, but the facilitator was a very responsive throughout the process and went out of their way to help me. When I was able to consult with the doctor I was satisfied with the result and received my prescription promptly.
By Julia
Response from Dr.Galen - Online Health Consultation· Nov 19, 2024
Thank you for sharing your experience! It's great to know that despite the initial delay, the facilitator’s responsiveness and dedication ensured you received the care you needed. We’re glad the consultation and prescription process met your expectations.
