DressystarsReviews of dressystars.com

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2.7/ 5

Poor

16 reviews

Dressystars2.7Poor

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About Dressystars

Dressystars is listed under Costume & Wedding.

Dressystars (dressystars.com) has 16 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.

Also known as: dressystars.com
Website: dressystars.com
Category: Costume & Wedding
Listed on The Fair Hearing: 2026

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Mar 31, 2025

3 weeks after order and received an…

3 weeks after order and received an email asking for extra money for a different fabric. No offer of refund - it’s a scam. Avoid. Update - refund given. Let’s see if I actually get it!!

By Rebecca W.

Response from Dressystars· Mar 31, 2025

Dear customer, We sincerely apologize for the inconvenience caused by this situation. You placed your order on March 23, 2025(one week ago). Unfortunately, when we were about to start producing your dress, we found that the fabric originally selected for this dress had run out, and we has also stopped manufacturing this fabric. As a replacement, we have produced a fabric that is of much higher quality. It has an almost identical appearance to the original fabric but features more intricate craftsmanship, thus justifying its higher cost. We were extremely reluctant to ask for an additional payment from you. However, after careful calculation, we found that the cost of producing this dress with the new fabric far exceeded the selling price. That's why we reached out to you on March 31 to inquire if you would be willing to cover the additional cost. As soon as you declined, we immediately initiated the refund process for you and informed you that you should receive the refund within 3 - 5 business days. Please note that the time it takes for the bank to process the refund is beyond our control. We understand your concerns, and we are closely monitoring the refund progress to ensure that you receive the refund as soon as possible. Also, we kindly request that you refrain from casually labeling us as scammers. We receive numerous dress orders every day and are committed to providing our customers with affordable yet beautiful dresses. Our team works hard to ensure the satisfaction of each customer, and this particular incident was an unexpected situation. Thank you for your understanding and patience.Thank you for your understanding and patience. Best regards,