DREOReviews of dreo.com

Customer service is outsourced garbage. Ordered a fan on 6/20, Fedex label created 6/22 and it never shipped. Customer service tried to tell me it "takes time to update the status". I get 20-30 Fedex packages a month, it does not take NINE DAYS to update the status. They never shipped it. Earlier reviewer is saying they can't meet the demand, seems likely. Instead of feeding me BS, it would have been better to come clean. Now I'm going to file a chargeback. Stick to the major brands, this company is a total joke.

Just purchased - and this fan is amazing I love it and highly recommend-

Premetto che il prodotto non l'ho ancora ricevuto, acquistato ventilatore di alto livello on consegna espressa, a distanza di 5gg lavorativi non solo non l ho ancora ricevuto ma nessuno si degna di rispondere. Pessima, pessima customer experience

I bought the 518 tower fan pre heatwave. What a superb unit lots of choices of speed and settings well worth the money and quiet too! My only criticism of the comany, I respect their brilliant fans sell well, but they have no processes in place to tell you when new stocks are due. They do sell on Amazon but that’s a site I refuse to use.

Bought a fan through amazon dreo 513s. Its been amazing. Been using it for a week now.. shocked at how good the fan is. I had some problem with the connection, I emailed them and with in few hours they respond... They were upgrading so the connection had problem for few hours.. working good now and extremely powerful. Hopefully it doesn't breakdown. Been helping with the heatwave Will definitely recommend.. I also ordered a 2nd dreo fan 513s. But amazon sent the wrong model that amazon don't even sell, no clue how that happens.. sent it back and now they don't have it in stock.

Turmventilator ist sehr leise bei Schlafmodus sodas man gemütlich einschlafen und keine Angst sich zu erkälten über Nacht. Das besondere ist die Appsteuerung so das man von weiten schon die Lüftung anmacht.

Firstly I have a fix if you are having DPD problems like I did. So the company sent me a text with a tracking number but I couldn’t add safe place or neighbour and I received no tracking updates to my email or phone. I believe this is Dreo’s fault for not adding ALL of the customer details to their outbound order with DPD. I have had successful deliveries from DPD for years with no problems whatsoever, they usually send a email or text the morning of delivery with a 1 hour time slot. I got no timeslot so the first day my Fan was attempted delivery late afternoon and then taken away. So couldn’t change in the App or logged in on the website, the fix you have to click ‘contact customer service’ on the DPD website and you then get the Safe Space/Neighbour screen after a few more clicks, you can now leave a safeplace or designated neighbour a feature you should have had from tracking in the app but DREO messed it all up. So the DPD guy came today once again no contact saying item was out for delivery but they left in my safe place! Thank god! I was loosing my marbles yesterday in the heatwave really not happy that my fan had been misdelivered. Anyway got the fan up and running today the 765s Tower Misting fan. It’s awesome, I am now coping on the hottest day of the year. I very nearly didn’t get my fan though. 4 stars because of the shipping/communication problems, very happy with the product however. With Thanks

I have two Dreo tower fans, which have been excellent. My version can be controlled via remote control, App or via Alexa. Having suddenly experienced a problem with not being able to control them via the App, I contacted Dreo support who responded to say that issue was fixed within a few hours. Brilliant customer service, Ian (Hesung) and such a pleasure to deal with a company that actually cares about its customers.