Service after purchase was excellent
Service after purchase was excellent
By Michael L.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
86 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dreamwood Living is your premier online store for premium fireplaces, saunas, and outdoor living products. As a 100% USA-owned and operated company based in Waukesha, Wisconsin, we specialize in top brands like Dimplex electric fireplaces, Napoleon gas and wood-burning fireplaces, and luxurious Golden Designs infrared saunas.We put customers first with high-quality products at competitive prices, expert guidance, free shipping on orders over $299, and flexible financing options. Create your dream cozy home with reliable electric fireplaces, relaxing saunas, or stunning outdoor fireplaces from Dreamwood Living – exceptional service guaranteed.
Dreamwood Living (dreamwoodliving.com) has 86 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
86 approved reviews, newest moderated first
Service after purchase was excellent
By Michael L.
Everything was great, until it was not shipped within 5 days. I had to call and found out it was sitting on the dock. Got it 2 days later. Outside of that, all was good. Stay on top of shipping!
By Kenneth B.
Great customer service! They were always available to answer my questions immediately. I also had a unique shipping situation and was helped navigate that to best fit my needs. The owner himself at one point reached out and let me know he was available if I had any questions.
By Cristina G.
Got my fireplace quickly and in perfect condition. Owner was very responsive with any questions I had.
By elizabeth W.
PRICE; CUSTOMER SERVICE; DELIVERY SERCICE! THANKYOU
By Teresa D.
Wonderful service and very fast shipping. Had one issue with FedEx and was resolved quickly
By sspize22
Super helpful and knowledgable. I found my perfect fireplace after searching for two months online.
By Dejha Q.
Joe Manthey has been nothing but a professional, hard working gentleman. My latest experience with him (owner) was a case in point. I hadn’t realized that the Oasis cabinets were discontinued until it was almost too late. Joe went the extra mile to track down the five pieces I need to complete my outdoor Kitchen. He took the time to call around the country and get other suppliers to ship these five pieces to me, I can’t thank him enough and I highly recommend Dreamwood for all your BBQ related needs. He will work with you to your ultimate satisfaction.
By Dan W.