Poor customer experience
DreamStyle installed seven replacement windows for us in October 2023. In February 2025, one of the windows started to leak quite badly. We contacted DreamStyle who sent a technician. He took lots of photos of the damage and accepted that there was a problem with the installation. He said that he would refer the matter to his manager, Anthony, who would be in contact with us to agree a way forward. Nothing happened, despite our attempts. We understand that private equity bought the business in 2024. Enough said.
By Nicholas S.