My personal cruise consultant was…
My personal cruise consultant was professional and very helpful
By Peck
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
225 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Take advantage of a great selection of ocean and river cruises from the world’s most trusted cruise lines with Dreamlines. Our experienced cruise specialists will provide you with personalized advice, creating a tailored cruise vacation to suit your needs and budget. In addition, our website provides detailed, up-to-date information about all major cruise lines and their ships, extensive destinations overviews, pictures, itineraries and more. Dreamlines offers great service all at competitive prices!
Dreamlines (dreamlines.com) has 225 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
225 approved reviews, newest moderated first
My personal cruise consultant was professional and very helpful
By Peck
our agent Lori was awesome in making all of our reservations. there are over 20 of us going. I was having alot of trouble getting everybody together but -Lori took control making it easy to do business and getting us such a great rate. even managed to get us a drink package ard spending credit and everybody was super excited about this! I will always book with her in the future!
By Grant B.
Prompt, detailed agent helped me. I am very pleased with Dreamlines.
By Silverstone
Darlene S. has been such a blessing to work with. She has been nothing but attentive, responsive and really strived to provide a lot of info, so as a consumer, you feel you are making sound educated decisions for travel with confidence. I mentioned it was important make this a great experience my husband, since it was his first cruise (so we can cruise more in the future!!), while for me it was about value. Darlene was sensitive to both our needs. I can confidently say I will be using Dreamlines and Darlene in the future!!! Thank you for an exceptional experience.
By H. F.
The best services! The customer service helped me in a few minutes to book a cruise on the same ship level to stay close with my friends during vacation.
By Iryna L.
I would have given Lori a 5 star except she did not go over flight plan with me and the one she booked was not acceptable to me.
By Joann
Response from Dreamlines· Nov 12, 2018
Joann, Thank you for taking the time to provide your honest feedback. We have used your comments to better train our agents to ensure that all information is reviewed with our valued customers. It is always our intention to provide our legendary Dreamlines 5-Star service and in this case we came up short. Know that we are here to continue to serve you ensuring that you have an outstanding cruise vacation. Appreciate your time and warm regards, The Dreamlines Team
Ruben is outstanding! He is very responsive, professional, and makes the experience a pleasure.
By Terri S.
From the day that I first contacted our travel consultant it's been an awesome experience. She constantly keeps in contact and keeps me updated. She is fantastic with bookkeeping, etc, making our vacation planning a breeze!
By Michelon T.