Dr. BReviews of drb.ai

Response from Dr. B· Mar 18, 2026

Hi Deborah, We're overjoyed to hear about your excellent experience! Making healthcare more accessible and less stressful is at the core of what we do, and your feedback reinforces that mission. Thank you for choosing us! If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Wishing you excellent health, The Dr. B Support Team

Response from Dr. B· Mar 17, 2026

Hi Kevin, We’re sorry to hear that your experience wasn’t smooth. For certain medications, medical providers may require additional information—such as a recent blood pressure reading—to ensure the treatment is safe and appropriate, even if you’ve previously had a prescription. If you had trouble continuing your consultation, please reach out to us at [email protected], and our team will be happy to help. We appreciate your feedback and the opportunity to improve the experience. Sincerely, The Dr. B Support Team

Response from Dr. B· Mar 16, 2026

Hi Kristin, We're genuinely touched by your words! It's fantastic to know that we've helped you avoid the waiting room hassle. We're all about increasing access to quality healthcare while minimizing stress, and your feedback reassures us that we're on the right path. If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Wishing you good health, The Dr. B Support Team

Response from Dr. B· Mar 6, 2026

Hi there, We’re very sorry to hear about your experience, and we take feedback like this seriously. This definitely isn’t the experience we want anyone to have. We’ve attempted to reach out via email to better understand what may have happened, but haven’t been able to connect yet. We’d really appreciate the opportunity to look into this further and help resolve the issue for you. If you could please contact our support team at [email protected] with the email address used for your account or any additional details about your consultation, we’ll investigate right away and work to make this right. Thank you for bringing this to our attention, and we hope to hear from you soon so we can assist. Sincerely, The Dr. B Support Team

Response from Dr. B· Mar 4, 2026

Hi Kristin, Thank you so much for your wonderful feedback! We know that when you're under the weather, every little bit of convenience helps. Your positive experience with our consultation process means the world to us, as we strive to make your healthcare journey as effortless as possible. If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Wishing you excellent health, The Dr. B Support Team

Response from Dr. B· Mar 6, 2026

Hi Thomas, We’re very sorry to hear that you had a negative experience with our service. Feedback like this is important to us, and we would appreciate the opportunity to better understand what happened and how we can help resolve the issue. If there was any confusion regarding our process or a specific charge, our team would be happy to look into it right away. Please feel free to reach out to us at [email protected] so we can investigate and assist you as quickly as possible. One of our team members will prioritize your case and work with you to address your concerns. We’re here to help and would be happy to make this right. Sincerely, The Dr. B Support Team

Response from Dr. B· Feb 27, 2026

Hi Alan, We sincerely apologize for the frustration you experienced while trying to schedule your follow-up. We aim for our technology to make healthcare more accessible, but it is clear that in your case, it created a barrier rather than a solution. While we utilize AI to help process requests quickly, we never want it to come at the expense of actually resolving your concerns. That’s not the experience we want anyone to have, and we’re sorry we missed the mark here. We are currently working on better ways to ensure that when a situation requires a "human touch," it is escalated to our team immediately. We would like to make this right and ensure your follow-up is scheduled correctly. Please contact us directly at [email protected] so one of our team members can personally assist you and address the specific issue you’ve been facing. Your feedback is important, and we’re continuously working to improve both our technology and our human support. Thank you for sharing your experience — we hope you’ll give us the opportunity to turn it around. Sincerely, The Dr. B Support Team

Response from Dr. B· Feb 27, 2026

Hi there, Thank you for bringing these concerns to our attention. We’re really sorry to hear this — especially knowing you’ve been depending on your medication, and for the conflicting information you received regarding our consultation policies and for the difficulty you experienced in securing your refill. Regarding our policies, we regularly update our clinical guidelines to ensure we are meeting the highest standards of patient safety. While we understand that moving from a 90-day to a 60-day consultation requirement can be frustrating, these windows are established by our medical team to ensure that medications—especially those taken long-term—are being monitored effectively. Furthermore, our scrutiny of patient data is a vital part of our clinical "due diligence." As a healthcare provider, we are required to thoroughly review medical history to ensure that any prescription remains safe and appropriate for you. We regret that this felt transactional rather than supportive, as our goal is always to provide safe, professional care. We would like to look into your specific account to see where the communication breakdown occurred and to verify the instructions you were given by our team. Please reach out to us at [email protected] with your account details so we can investigate this further and work toward a resolution. Your feedback matters to us, and we genuinely want every patient to feel supported and cared for — not just processed through a system. We hope you’ll give us the chance to make this right. Sincerely, The Dr. B Support Team