Drake SoftwareReviews of drakesoftware.com

After running Drake Software for more than 15 years I am sad to say this stuff is total junk. Drake sold us long time preparers out and down the river. They do not care. I would not have thought Phil Drake would have done that. Sold to a foreign company to bolster their "tax act software" thats always been junk . I have had several critical issues in the last two months. Including the inability to simply renew my software. Look to other software. Unless you want an english company helping you do US returns.

I’ve been a client with Drake software for 3 years. January 2022 I purchased the secure file pro portal which is $17.95/month- $215 a year. I only use the portal during the peak of tax season (Jan 2022- April 2022. I continued to pay the monthly fee even though I wasn’t using the service. January 3rd I noticed that my clients weren’t receiving emails from securefilepro(Drake Portal). This is the only secured system I have for my client to upload personal documents. I’ve called Drake once a week to get this resolved and each rep has the same comment “I’ve sent an email to IT/support but there is nothing else I can do”. I’ve requested to speak with managers on multiple occasions but they are never available. Drake sent me an email last week asking me for payment for the month of February. I replied to the email asking “ why would you continue to ask for payment and I can’t use the service” no one responded.FYI - I sent the email to the billing department on February 1st but have yet to receive a response. I spoke to a representative today (February 7th 2023) and was advised that she hasn’t heard anything from IT and that she sent her initial request on the 24th of January. The prior representatives sent emails to the support/IT department prior to the 24th. I have lost a few clients because I have no way for them to upload documents to a safe portal. Speaking with the representatives at this company makes matters worst. No one is truly trying to help, everyone is just reading from a script. My account is now delinquent because I didn’t make my February payment. The manager told them me that this issue can’t be fixed because I’m delinquent. He said I had to be current. I then asked well last month I wasn’t delinquent and this issue wasn’t fixed. I wasn’t delinquent the entire 2022 and the issues wasn’t fixed/corrected. He said all he can do is reach out to the IT department, the same department the other 6 or 7 representatives told me. This is disrespectful.

I have been with Drake for 32 years and the Tax Software is good; however, the Accounting Software is subpar!!! Their technical support for this piece of software is appalling at best. Have never got their generic tech line to answer any question about this software and have always had to escalate to the Accounting support dept. An Accounting software that can only be used on a computer's own hard drive for networking in this day and age of technology is crazy; especially when the IRS is putting so much pressure on preparers for tighter client security and the preparers need for better backups. A software that cannot print color forms (ie Copy A of W-2's or 1099's) makes no sense when websites can do this for a fee. Today, the supervisor tried to tell me that the IRS would not allow them to print the Copy A's in red. Funny how independent websites can??!! The reason this piece of software is "free" is because they could not sale it on its own (I remember when they tried to charge separately for it). Nothing has really ever changed with this piece of software since its inception, although I have always complained and have given feedback to them about these 2 issues. Drake does not have the same dedication to their Accounting software that the do with their Tax software. A google of the top 5 for each shows their Tax software in the top 5 (and has always been there) but not even a mention for their Accounting software...Dedication to subpar for their Accounting software!!

Can I please get some help!!! For over a month now I still have the same issue... No one is able to help me. I've been using drake software 17 years. the last 3 years have been nightmare with customer service. I have been calling about the same issue for a month now and still cannot get someone to help me...

Warning! Stay away from this company. The have zero customer support. We could not access the new customer portal and they did not resolve the issue. We paid for a year service and are attempting to get a refund due to failure to provide the product we purchased. This is one of the worst customer service experiences we have encounter. Called than told to email, emailed than told to call. Two day of the run around and we are done!

I do not want to write a review. Im trying to review our Drake products.

Poor Customer Service I had three seats for Right Networks & timely removed them after tax season & thought I had removed them on Drake's site. I was charged for three and called to discuss w Customer Service. They refused to refund the two seats even though it was 1/2 changed. Most other companies work with you and do a one time change. Not Drake! I will be dropping them and using another tax software in the future.

It's cheap and the program makes it clear why. Cumbersome, inefficient interface intended to be "helpful". The need to enter some things in multiple screens is tedious and makes it easier to make a mistake. The diagnostics don't take you to the issue so you have to try to find it in the poor interface. Some things don't calculate properly. Overall it's inefficient and not a product I felt confidence in so I went back to my prior software. Unfortunately I was told inaccurate information when I asked what if I don't like the product and I want a refund so I am not getting a refund and get to pay for two tax programs this year. Drake is not worth it!