Doxy.meReviews of doxy.me

I've used Doxy for a while now and I've noticed it has become increasingly unusable. When I first signed up it worked decently and there weren't alot of other stable telehealth platforms around at the time but Doxy has just gotten worse and worse and nowadays there are better options available. I've had frequent disconnections, video quality degrading and other issues. I've since tried out VSee, Talkspace and Hipaalink and of those 3, Hipaalink performed the best. Unless major improvements are made, I'm done with Doxy and sticking with Hipaalink.

I've used many telehealth apps on my phone. Even with multiple practices. This is by far the worst. I have perfect 5G signal and I keep getting messages that the connection has dropped. Horrible!!! I've tried it 3 different times.

In early 2020 my therapist decided to use telehealth exclusively. She decided to use Doxy.me. Most of the time in 2020 and early 2021 there were few problems. Now the connections are terrible. She usually sees me and most often hears me but I cannot see or hear her. I NEVER have this problem with Skype, Duo, Updoc or Zoom. My connection is 230Mbps with 1080p camera. I think she is using a notebook computer. She says she has no problem with other clients. Doxy.me troubleshooting says sound and video are working fine. I really dislike that there is no way to contact Doxy.me as a patient. My patience is wearing thin.

When the site works it is wonderful. Unfortunately it often freezes during a session with a patient, the sound disappears on both sides at different times, the invitation has nothing on it and I have to resend several times, and I often have to call my patient as I don't see them in the Waiting Room and they tell it says I am off line. I often have to keep refreshing the page, and at times I have to end my session and use another method.

Poor video quality/ freezing. I wanted to continue using Doxyme, but had to switch to Zoom.

Half the connections have no sound... very frustrating

Poor connections not heard by patients Needs several sign in to connect Works ok probably 50% of the time Not acceptable in a business like ours Can get to level of frustration

Lots of glitches since October 2020. It served me well before and recommended it to many people but at this time, I have decided to change my HIPAA compliant platform due to these issues