Poor capsule quality
I switched to this brand of Berberine from a more expensive brand, hoping to save a bit of money since I use several supplements. I ordered 3 bottles because of the additional savings opportunity. However, I didn't start taking them right away since I still had my old brand to finish using. I noticed right away once I did open a bottle that there was pill residue inside of the container. I assumed maybe one defective pill was in the pack and tried ignoring it. After a few weeks of dealing with yellow powder everywhere I reached out to find out if this was normal or not for their product since I still had 2 unopened bottles (a mistake I won't make again when trying a new product). Response I received from Jase Gunkartee (Wellness Consultant) was the following: "I do apologize for the inconvenience. I personally take Berberine and do notice the same thing as well. It is definitely from excess capsule powder sifting out of the caps. Please let us know if you'd prefer to return the capsules. " I asked if I could return the 2 unopened bottles but because it had been 8 weeks since I placed the order they would only offer a replacement. Why would I want a replacement for an issue that you have already told me is normal for your products. I don't understand how it can be normal for the product to seep out of the capsule - how does that ensure that there is quality control or consistent dosage? Needless to say, I will be going back to my original brand and won't ever buy another of their products.
By Renee T.