Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
There was a misunderstanding with my account. Your customer service team got everything resolved and were awesome to work with. Love these products so happy we got this fixed!!
By Jeff P.
Response from Dossier· Oct 16, 2026
So happy we got this sorted for you, Jeff! Thank you for the kind words, and enjoy every wonderful spritz!
Fast shipping! When you have questions they are very prompt with answering them! Great customer service!!
By Roxanna
Response from Dossier· Oct 15, 2026
We appreciate you saying so! And we are always available for you. Roxanna, welcome to the Dossier family!
Excellent service! I received a bottle and it had been leaking inside the box. I contacted the customer service department via WhatsApp and they quickly mailed a replacement. Thank you!!
By Dale
Response from Dossier· Oct 15, 2026
Thanks for saying so, Dale! It's always a pleasure, and we can't wait for your next one.
I appreciated Amazon refunding my account. Disappointed that Dossier did not offer to send me the correct product as a courtesy. It was very disappointing. I was very excited to try this fragrance and they did not even offer to send me one or even send one with a discounted price.
By Shelly V.
Response from Dossier· Oct 14, 2026
Shelly, we don't have replacement options on Amazon. Contact us directly for info and assistance!
Had to change my shipping address asap and dossier was so helpful and accommodating to make that happen!
By Haley T.
Response from Dossier· Oct 14, 2026
Haley, we appreciate your review! We're always here for you. ❤️
Dossier has truly exceeded my expectations. They were able to change my address the night I placed my order and the surprise perfume they gifted me with has become one of my favorites. I will definitely continue recommending them to my friends and purchasing in the future.
By customer
Response from Dossier· Oct 13, 2026
Love this energy! It’s the best feeling when a surprise bottle turns into a new favorite. Welcome to the Dossier family, and thank you so much for sharing the love!
Great customer service! They answered so fast, and everything was resolved in a couple of days
By Sydney
Response from Dossier· Oct 13, 2026
Thanks for the shoutout, Sydney! It's always a pleasure to hear the team got everything sorted for you so quickly. Enjoy the scent!
Very helpful customer service, went above and beyond and was very responsive. They make the best scents.
By TJ C.
Response from Dossier· Oct 12, 2026
Thank you for sharing your experience, TJ! We're always here to make sure you enjoy your Dossier collection! ✨
