Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Dossier always answer questions in a timely manner. I have not had any problems ordering its a very smooth process
By Cher
Response from Dossier· Aug 18, 2026
Cher, we really appreciate you saying so! Welcome to the Dossier family!
I emailed customer service regarding an issue with an item I recently received, and they were very quick to reach out and incredibly kind! I have always loved Dossier, but this experience guarantees that I will be shopping with them again!
By Mariell
Response from Dossier· Aug 17, 2026
Mariell, you just made our whole day! You are the reason we do this. Don't be a stranger!
I had a fantastic experience with Dossier's customer service representative Andrei! He was incredibly helpful and quick to respond when I had a question about my missing order. Andrei was really friendly and made sure all my concerns were addressed thoroughly. It's clear that he genuinely care about their customers needs.
By Dan D.
Response from Dossier· Aug 17, 2026
Dan, we're glad the team made it easy for you. That's what we're here for!
The customer service given by Andrei was very professional and efficient.
By Lisa C.
Response from Dossier· Aug 17, 2026
Thanks for sharing your experience, Lisa!
Great help and support from team, v straightforward return process
By Anonymous
Response from Dossier· Aug 17, 2026
Smooth! Never any hassle. That's what we're all about!
Dossier has fantastic cruelty-free fragrances, but their customer service is also top notch. I emailed recently with a question about my order and received a polite, professional, and helpful response in less than an hour. Every interaction I've had with Dossier has been outstanding. Highly recommended.
By Atmosphere and A.
Response from Dossier· Aug 14, 2026
We appreciate the kind words. It's always good to know when the experience matches the quality of the fragrances. Welcome to the Dossier family!
Every perfume I’ve purchased from Dossier is better than the original! My friends always ask me what scent I’m wearing. I had an issue with shipping and Dossier quickly fixed the problem and sent out another perfume for me. They were very kind while emailing back and forth. If you are looking for an expensive smelling, long lasting perfume for less… Dossier is the place!
By Misha B.
Response from Dossier· Aug 14, 2026
We love hearing that, Misha! When shipping goes sideways, we step in. When a scent hits, we love knowing it! We're glad you found us.
Came earlier than expected, great scent! This is my first Dossier order and nothing to complain about.
By customer
Response from Dossier· Aug 12, 2026
Thanks for sharing the love, Alison! And welcome to the Dossier family!
