Dort Financial Credit UnionReviews of dortonline.org

this bank is terrible please stay away from them they closed my account without telling me why I had $13,423 left on the account I call every other day they kept giving me a run around it been 3 months they never give me my hard working money back this bank is a fraud if anyone knows their corporate phone number please reply to me thank you.

I would stay away from Dort! Kim Harris is very rude and does not come off nice when you're already in a low position. Bank somewhere else

If you’re looking for timely processing and clear communication, DORT is not the right place. Our APPRAISAL took nearly SIX WEEKS — a timeline that should never exceed two weeks from contract execution. During that period, DORT provided no proactive updates. We had to repeatedly email them just to get basic status information on our own loan. Even after the delayed appraisal, we closed two weeks later, and still have no access to our funds. We were never instructed to set up an online account, order checks, or access our line in any way. At this point, we’re still trying to figure out how to obtain the funds we were approved for. Overall, an extremely frustrating and avoidable experience.

I have been a customer for this credit union for several years. They recently put in an automated system and I went back and forth until I found someone who could help me. I was trying to get a new pin number for a new debit card, and I kept getting bounced around from one agency to another. And when I tried to push the button to reactivate or get a new pin number, I got hung up on. They need to go back to talking to a human because their automated system is not working and it's a complete joke.

The absolute worst customer service from Jerry. Extremely condescending, I had to ask three separate times about how to login to my new account and he was instructing me to just drive to the branch, instead of just helping me over the phone. It turns out the form I filled out was completely correct with my correct Email, but someone at Dort Financial typed it in wrong, So this caused a chain of events that I could not talk to anyone over the phone about this. And made it difficult to figure out why I couldn't access my account. So the Error was completely on Dort Financial. Jerry from customer service was extremely rude and talked over me multiple times when I tried explaining my issue with my account.

My mother recently passed away after a 3 week hospitalization in critical care. My father passed away in 2019, and had 1 account with his name on it and my mom as the beneficiary. My mother brought in my father's death certificate, but they never scanned it, just "made a note on the account." In 2022, she formed a Family Trust, and put it on record with Dort - they still did not scan the death certificate or change my father's account. Then, when I came to the branch in December of 2025 as my mother's POA and stated that she was in critical condition, they asked me to bring in my father's death certificate AGAIN, which I did. For the THIRD time, nobody made the effort to say the account ownership needed to be changed to my mother's Trust... nor did they change it. If representatives at Dort Financial had informed my mother in 2019 or 2022 (or me in December of 2025 as her POA) at the proper times when we brought certificates of death for my father to the credit union, I would have been able to grieve my mother's passing properly. Instead, I spent the next 6 WEEKS emailing and mailing notarized forms back and forth (55 total emails - I counted them - that lady was the ONLY person who showed even a shred of understanding...), before they FINALLY released the funds. This should have been handled immediately, per my mother's trust instructions. The other thing they did was revoke all online access to my mother's accounts when I came in with the POA paperwork. The "legal team" said that it didn't say that I had "online or digital access" to her accounts. I pointed out the line that said "ALL banking privileges" and said "What does ALL mean?" They told me it didn't matter, and shut down access to her accounts, even though I live in South Carolina. This caused major issues in itself, because I couldn't tell what account money was being pulled from when I was paying my mother's bills. Then they had the nerve to charge NSF fees even though the money was there, just in a different account. I have never had such a horrendous experience with a bank or credit union. My parents had been members for more than 50 YEARS - you would think that would mean something. IF YOU HAVE A TRUST, CHOOSE ELGA - They were the ONLY bank that handled my mother's Trust correctly and professionally.

The customer service is terrible. The man that works in grand blanc is very rude and has no empathy for the human race or maybe white people. I am a manager of a loan center and no matter what I’ve never treated my customers in the way we were treated. Whether they owe me money or not!

Won't be doing any future business here..