doPublicity Digital Signage and Menu BoardsReviews of dopublicity.com

Very responsive customer service. Andrew is really helpful. It's a good product and system!!! Works great.

Great product and great service. I recommend them to others.

Excellent electronic menuing system. Easy to setup and use. Highly recommended

DoPublicity program was purchased a few years ago and for the past couple years, it worked correctly. However, ever since we renewed, we've had some major issues which we've attempted resolve with technical support on several occasions. Unfortunately, after several weeks, the system that use to work as promise still has inconvenient problems that have unreasonable ways to be resolved which isn't effective in the capacity we use to be able to utilize our marketing. When we've provided specifics to troubleshoot the issues, DoPublicity technical support doesn't listen to the details provided so a lot of confidence has been lost with their system. UPDATE: In response to the company's reply below, “…till there was a change in the person managing the content and playlist.” There was no change in the person managing the content and playlist so I’m not sure why the owner is making this presumption. Our non-profit organization does not open until 12pm and the volunteers have full-time jobs so the company’s work hours are extremely inconvenient. Also, we absolutely don’t “insist on receiving support via email” and we follow the instructions accurately but the owner has informed us that we need to purchase new equipment which we are not willing to yet since there's only a 30-day guarantee and based on the issues we've been having, we don't feel comfortable investing in new equipment. We’ve made numerous attempts to resolve this issue with the company and no headway in resolving the issues is not lack of us trying with the company. In addition, the owner attempt to have the review removed after repeatedly asking. Since we refused to because the issues were not resolved, he claimed that we had a false claim. After providing the documentation via emails, the review was reinstated since it was found to be in fact genuine, and it was determined the owner had provided false info by stating we never done business with their company. We were able to provide evidence for the substantiated claims and advised our WiFi works fine with our cash register, atm machine and office computer, cable tv so unsure why the owner believe the issues we have been experiencing for past 7 month are due to the internet connection, and we've never called after-hours expecting support so unsure why that was brought up by the owner as well. The review definitely reflects the representation of the quality of service from the owner, support personnel and product we purchased.

When looking for a digital display option for our facility, we were glad to find DoPublicity. The pre-configured media player works well with our wall monitors, and allows us to display colorful messaging to our employees and visitors. The system is easy to use, and adding or editing content is simple. If you can create a PowerPoint slide, you can create vibrant content with your media player. The ability to create content remotely and display on the media player is convenient...especially with multiple plant locations. The templates allow first-time users to easily add content and display their messages. When we needed technical support, a simple email message to DoPublicity was all it took. They worked with us to quickly resolve our issue. We highly recommend this company.

We have been using the doPublicity Digital Signage system for 3.5 yrs. Our display boards are in a convention center providing our customers updates on the scheduling of events and other custom content that we have created. The content is easily updated via the web which is then automatically downloaded to the media players. Our experience has been a very smooth one with this easy to use digital signage system. Customer / technical support has been very quick in both response and resolution. We highly recommend this system.

Update 1/3/2020- I really do not like this setup! Experiencing issues that never arose before my subscription expired. I am very reluctant to bother calling, because they going to tell me what they did before- can’t help you without the tech support subscription. Your equipment is guaranteed to start having issues the moment your subscription expires. I promise you that! I am in my store today with a menu board that is non-operational right now. Previously submitted review: Initially I was very disappointed that the moment my subscription expired I started having issue, was told by the Rep that I had to buy back into the tech support for him to assist me. As a business owner, we are overwhelmed by enough day to day operations to be inconvenienced by a menu board. This menu board is very impactful however!! Today I rolled out a new menu, had to do the first couple of hours without boards.😖 I posted a review and a tech support manager reached out and assisted me with the issue. To be honest, I had already done the steps he told me to do, but they previously did not work until he reached out. That’s odd, but whatever. He was a nice and patient guy! #lemonade

Great device for business and great customer service.