Excellent customer service.
Delivered all of my stuff without a scratch. Great customer service all the way thru the process.
By Chris
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
202 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In 1996, Door to Door revolutionized the self-storage industry by introducing portable, containerized storage in Seattle, Washington. The idea caught on quickly on the West Coast, and today Door to Door serves numerous metropolitan areas across the nation.In 1999, we took the logical next step and began offering self-service moving to our customers with the same commitment to exceeding their expectations. Today, Door to Door’s corporate headquarters is located 20 miles south of Seattle in Kent, Washington.Over the years, some companies have chosen to copy our product as closely as possible, while others claim that they have a better container. In either case, they all struggle to match our industry leading customer satisfaction ratings and enviable record of protecting possessions.Door to Door is committed to delivering quality moving and storage solutions as well as the kind of Exceptional Customer Care you will recommend to your friends and family. Through all of your life transitions, we’ll be here to take care of you.
Door to Door Storage Inc. (doortodoor.com) has 202 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
202 approved reviews, newest moderated first
Delivered all of my stuff without a scratch. Great customer service all the way thru the process.
By Chris
Everyone from this company from the person who took my initial call, drop off, questions and pickup were so helpful and friendly. I would definitely use them again if I needed to move a large amount of stuff a long distance. Nothing was scratched, damaged or missing either. Everything was exactly how we packed initially!
By Elisa
I started with customer service who provided me with a quote/agreement. The containers were delivered and picked up in the stated time frame and trucked to our new city and stored for several weeks. A delivery date was set and they were waiting for us when we arrived. None of our furnishings were damaged. The price and customer service was exceptional. They were in contact with me the entire time. I highly recommend this company to everyone.
By Karen
I thought everything was great except toward the end they started to raise the agreed upon price. There was no expiration date on my contract but the price was pretty good so I did not complain. Although I think I should have
By Jeff
I can only speak for the ordering, delivery, pickup, and billing. My items are still in storage so I have not needed to visit my stuff nor have it delivered back to me yet. That said, the ordering process was easy, the pricing was competitive, the delivery guy and the pickup guy did an excellent job of navigating a difficult driveway, both drivers were very conscientious and friendly, and the billing and autopay process has worked fine. I had originally researched and then contacted two other competitors, but wasn't all that impressed. I would recommend Door to Door.
By Ken
Everything perfect, dropping off, picking up, storage and delivery.
By Mark
Picked up, taken to storage, and delivered to new house on schedule with great attitude!
By Susan
2nd time using Door to Door. Great experience all the way around until you speak to Sarena in customer service. She has a harsh tone and very matter of fact. I had an issue with something I was told by my local office and Sarena seemed to know that I was never told that. She wouldn't let me speak to a supervisor either. I finally gave up. She clearly was up for an argument. I was never able to get the issue resolved.
By floridian