Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
202 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In 1996, Door to Door revolutionized the self-storage industry by introducing portable, containerized storage in Seattle, Washington. The idea caught on quickly on the West Coast, and today Door to Door serves numerous metropolitan areas across the nation.In 1999, we took the logical next step and began offering self-service moving to our customers with the same commitment to exceeding their expectations. Today, Door to Door’s corporate headquarters is located 20 miles south of Seattle in Kent, Washington.Over the years, some companies have chosen to copy our product as closely as possible, while others claim that they have a better container. In either case, they all struggle to match our industry leading customer satisfaction ratings and enviable record of protecting possessions.Door to Door is committed to delivering quality moving and storage solutions as well as the kind of Exceptional Customer Care you will recommend to your friends and family. Through all of your life transitions, we’ll be here to take care of you.
Door to Door Storage Inc. (doortodoor.com) has 202 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
202 approved reviews, newest moderated first
Emails get ignored or take an age to reply, collection dates missed. They do not work well with the Universities. In the end it seems I paid for 3 boxes (only 2 were packed!), that were retained in the college halls throughout and then we had to collect ourselves.
By mark
Awful experience from start to finish - and not finished yet !! Boxes not delivered for packing - had to run out and get own boxes. Then 3 out of 6 boxes not delivered on delivery date. One arrived 2 weeks late totally smashed and the other 2 still haven't arrived. DO NOT USE. !!!!!!!
By Maureen C.
door2door storage - terrible. the boxes didn't turn up on the date agreed - subsequent waste of money on travel to unpack and move in. No one returned our calls and had to chase via e-mail. customer service very poor.
By roz W.
Terrible experience never again. They did not contact me and take it as my blame when they came to the wrong place, at the same time no prove of them being around the accommodation to collect my boxes. Then they request me to put those boxes into a collection for them to pick them up- Did not happen as well. Then they start to blame me for the wrong address when I emailed them the right one. Late reply and terrible communication.
By kenneth L.
Awesome to work with !!
By Maggie
We used Door to Door twice for moving across the country and they were great both times. The storage units were delivered on time and our stuff was transported safely on both occasions, without any problems.
By Mike
I had three storage units with Door to Door over the last eight years. Their communications have been great, price increases few and minimal and overall, a wonderful company to do business with. I was always able to access my things easily, appointment process no problem and appreciated the care with which they treated my possessions. If I needed to store things in the future, I would definitely use them.
By Frank
Cameron provided excellent service, for both pick up and delivery.
By Manuel C.