Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
202 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In 1996, Door to Door revolutionized the self-storage industry by introducing portable, containerized storage in Seattle, Washington. The idea caught on quickly on the West Coast, and today Door to Door serves numerous metropolitan areas across the nation.In 1999, we took the logical next step and began offering self-service moving to our customers with the same commitment to exceeding their expectations. Today, Door to Door’s corporate headquarters is located 20 miles south of Seattle in Kent, Washington.Over the years, some companies have chosen to copy our product as closely as possible, while others claim that they have a better container. In either case, they all struggle to match our industry leading customer satisfaction ratings and enviable record of protecting possessions.Door to Door is committed to delivering quality moving and storage solutions as well as the kind of Exceptional Customer Care you will recommend to your friends and family. Through all of your life transitions, we’ll be here to take care of you.
Door to Door Storage Inc. (doortodoor.com) has 202 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
202 approved reviews, newest moderated first
Their service is great. I ended up traveling and keeping my things in storage with them for over a year. When I opened up the container, everything was just as it was when I packed it. As much as I don't like moving, I'm pretty sure I'll be using them again when the time comes for the next one.
By Jack
I've been working with Christian Lang for a year. He is a great representative. I will totally recommend Door to Door Storage!!
By Jah
I used Door to Door to augment a moved from Atlanta, GA to Portland, OR. The deliveries and pickup of the storage containers in Atlanta we're on time and the drivers were prompt and friendly. Same experience in Portland. I would glady use them again and recommend them.
By Andrew
The actual movers, the people who pickup, transport and deliver your stuff in those storage units, are fine. Helpful, friendly and easy to deal with. The online and telephone sales people quote one price, then charge you for another using a flimsy excuse. All sorts of "extra" charges and fees. They've got your credit card number and there's little you can do. Customer service? Forget it! Granted, just about all of these companies are kind of slippery. Save your time and money: avoid this group of cheats at all costs.
By John T.
We had a great experience starting from booking and ending with delivery. They were responsive via email and calls. Great communication and great flexibility.
By Mover from Austin to McKinney T.
I reached out to door to door to help with my moving needs after I was referred to them by a family member. My first interactions with door to door was great. They really took the time for me to explain how many rooms I was packing and what I needed packed in there storage containers. After explains that I was packing a 3 bedroom 2 bathroom full size house with couches, pool tables, and 3 king size beds door to door assured me that all I needed to fit all the stuff was 3 containers. Door to door also spoke about how there containers were smaller individually when compared to pods however 3 of them would be alot bigger than a pod container. I then scheduled my move out date and told door to door when I would need the storeage containersat my house. The day it came to move my stuff the containers arrived fine. However when starting to fill them up i noticed that there was no way my whole house would fit in the 3 containers I ordered. I called door to door customerely service and told them this. They told me that my sales rep will call me so I waited and waited with no call. I ended up calling door to door customer service and told them that I haven't heard back from my sales rep and told that there is a problem. The customer service rep put me on hold and transferred me over to him. I told the sales rep what was going on and he said that I needed to buy more containers. I asked him how much it would be to get 2 more containers and he quoted me the same price i paid for the first 3 containers. I told the sales rep that's not right that he mislead me after originally telling him jowls much stuff I had. I then asked for a discount to help as the price would now cost twice as much as just ordering 2 pod containers. The sales said it's the best I can do and didn't care about the issue I had. I asked to speak with his manager and he said that he's not around. I hung up with him and called the customer service to explain to them how I felt mislead and lied to by there sales dept. I then asked them nicely if I could speak with a manager and they told me that I have to go through the salesperson. So with this all said I reccomend that you don't do business with them as they will tell you what you want to hear to get you to pay them.
By Ryan
Customer service was great! The sales associate took the time to answer all of my questions, and laid things out straight so there was no surprises. She was super patient, there was no sales pressure whatsoever, and let me mull the decision over. My belongings arrived at my destination in a timely manner and was well coordinated with the receiving company. Would definitely use them again for my next move!
By Victor
Fast,convenient and priced reasonably.
By Victor