Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Door Hardware Center is listed under Home Goods Stores.
Door Hardware Center (doorhardwarecenter.com) has 11 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 2 reviews with 1 star · Clear filters
Difficult to return unopened product. Followed their onerous requirements to a T and still had not received a refund one month later. Had to contact them to force the refund and was then charged a $50+ restocking fee, which I did not anticipate due to their very poorly written return policy.
By Brodie B.
Ordered Door Handles from doorhardwarecenter.com in Sep 2025, worth $542. Got the delivery promptly and in good shape. However the handles would not fit. So had to return them. The UPS return fee was $40. The restocking fee was $80. That is 22% loss for me as customer. To be fair they talk about this on their website. But it really pinches when you realize the loss of $120. Hard to give a great review for this company when one feels the pain of the loss.
By Rajs
