Poor shipping and customer service!
Estimated for the product to be arrive on the 3/31 and it is now 4/10, still have not received anything. Contacted customer service couple of times and no one replies or answers! Poor service!
By Andrew
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
84 reviews
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Donuma (donuma.com) has 84 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
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Estimated for the product to be arrive on the 3/31 and it is now 4/10, still have not received anything. Contacted customer service couple of times and no one replies or answers! Poor service!
By Andrew
I was supposed to receive it by Feb 11 just in time for valentines day but its not here yet and arriving late. Was a gift for valentines day and still haven't received it, not happy bout this.
By GT