Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
274 reviews
Donner MusicSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Donner is a young musical instrument brand Founded in 2012.Crafting well-designed and affordable musical instruments and accessories, and getting them into people's hands so they can make great music is our mission.You make the music. We help you get there.
Donner Music (donnermusic.com) has 274 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
274 approved reviews, newest moderated first
Schlechter Kundenservice, dieser reagiert nicht auf meine Emails. Es ist über keinen Weg eine Kontaktaufnahme möglich!!! Möchte Gitarre zurücksenden und benötige Rücksendeanschrift. Habe auch PayPal eingeschaltet-bisher ohne Erfolg. Schade...
By Anna B.
Ik ben zeer tevreden. Gisteren besteld vandaag binnen! Boven verwachting snel. De piano ziet er supermooi uit en klinkt goed.
By Sandra R.
1 star is too many, they’ve had my money for 6 weeks and have still not given me a refund. I ordered a piano that didn’t turn up for my daughter Christmas present and their customer service has been atrocious since. No piano and no refund. Avoid
By Desmond F.
6 weeks and I still have no refund! I’ve bought another piano for a different supplier, please do the same. This is a company of thieves.
By Des F.
Clavier d'excellente qualité ! J'ai vraiment du mal à comprendre tout les avis négatifs. J'ai commandé au moment des fêtes, ils étaient fermés et le site prévenait bien que les délais de livraison étaient donc rallongés. Je l'ai reçu au bout de 20 jours. Ça aurait pu être pire. Quand j'ai trouvé ça un peu long et que j'ai contacté le service client par mail j'ai eu une réponse assez rapidement. J'ai bien créé un compte sur le site de Donner, aucun soucis au niveau du paiement, et franchement le clavier est magnifique, il est arrivé très bien emballé et la qualité au vu du prix assez bas est géniale ! Il sonne bien, les touches ont une sensibilité similaire à un vrai piano. Perso je le recommande sans hésiter !
By Coline
I ordered a page turner from Donner prior to Christmas for my father, who is a musician and composer. The package was received fairly quickly, before Christmas, and was in perfect shape. Unfortunately the item was not compatible with my Dad's music software/hardware and he asked for a return. The process for a return took a few weeks, as it was the holiday season, but overall Donner Music was understandable and very communicative with the process. I would recommend their products to any musician or musical aspiring individual as myself and father have other Donner Music items that work very well and are long lasting.
By James B.
Bought the circle looper/drum pedal. It's garbage. Loud noise on it, from the drum side. You can hear it really well when drum volume is turned down. It is a whooshing white noise that is to the tempo of drum beat. Plus it has no volume on the guitar recording. At +6 DB the drums drown it out at 4. So I tried contacting the customer service by email. Yeah, three days no reply. Then they wanted me to jump through hoops to record it with video to prove it was defective. Um, 30 day warranty is expressed on the website. I want to return it and my money back. But see folks, they don't care. They manufactured hundreds of different pedals under multiple names. All look and work very similar. So even if you say I'll not buy from Donner again, but buy a lekato, Mooer, Strich, M-Vave, vevor, Sonicake, you're buying from the same people. Who pay the Chinese government huge sums to do business. So have their backing. I guess I'm out my money. But I'll do whatever it takes to stop American people from buying their crap.
By Scott M.
Absolute scammers. I ordered a piano over a month ago. A few weeks later I was told it was out of stock and I am still waiting for my refund. No reply to my emails. AVOID THIS COMPANY!
By Dhurst
