DonnerdealReviews of donnerdeal.com

I purchased an upright piano on November 29th, planning ahead for our kids Christmas gift. At the time of purchase, the website said it had hundreds in stock. I received a “thank you for your purchase, we are getting your order ready to be shipped”. After not hearing anything for over a week I reached out to service@Donnerdeal on December 8th. They FINALLY replied on December 14th: Dear Anthony, Thank you for your email, We are sorry to inform you that the item you have ordered is out of stock, would you like to exchange it for another item from our stock? if not, we can arrange another solution. Looking forward to hearing from you soon. ​ Best regards, Noor DONNER Customer Service Team. I immediately replied with the fact that there were many available at the time of the purchase, but at this point I’m desperate and will take a different product. I even gave them my cel number to call to get this sorted out. Here it is December 18, 7 days before Christmas, and still no response. No call. No email back. No piano. My credit card has been charged for 3 weeks now and still no Christmas present. I came express how frustrating it is trying to deal with this companies customer service. Be warned.

Do not purchase. Ordered a product on 4th December. Numerous emails, twitter, Facebook and Instagram messages. Finally got a reply on messenger... Now after 2 weeks they state they've lost package.. Still can't a reply for a refund. AWEFUL COMPANY EDIT... After complaining via email (never replied) Instagram, Facebook and twitter I finally got a reply.... Far to late to be bale to purchase anything else in time for Christmas... No apology, no reason... Nothing... for info... I purchased from GAK and I had a yamaha delivered within 19 hours and had 4 emails to confirm delivery etc!

DO NOT buy from this website for ANY of their XMAS deals, they don't honour refunds and they don't deliver goods! Lies and deception from this website. Still waiting for my refund for a Lyre Harp which they did not deliver they practically stole money from me.

I’m hoping to be able to change this to 4 or 5 stars once I hear from Donner. Our piano arrived with a crack straight through the bottom support that houses the pedals. Disappointing but not a deal breaker given our modern shopping reality. However, like others, I have sent two kind emails and a website form fill to Donner and have yet to get a response with next steps and replacement details. Hoping this post nudges them to respond. Planning to report back. Thanks!

I ordered a page turner pedal from Donner four weeks ago. I enquired two weeks ago about its delivery and was promised a response within 24 hours. I have heard nothing since, despite sending more emails. Don't risk your money with this company. Truly hopeless. I have cancelled my order. What chance of getting my money back? Don't order from these scammers.

I had an email to say I could have a new karaoke machine or my money back if I closed the dispute with PayPal which I did ,now I am getting emails asking me to send videos and pictures al oven again ,I have sent them 14 emails so far, I have asked them to send me a new machine ,but haven't heard anything yet

I have been waiting to return something I bought from donner because my drum kit came damaged I have sent about 3 emails with no response. If there is any way I can get in contact with donner please respond I’m trying to return my damaged item

Wish I had read reviews before buying from Donner, Drum kit arrived promptly but we wanted to return it. This was purchased directly from Donner web site but they have told us to return it via Amazon. 2 weeks now and no contact of any use from Donner and no refund would not recommend this company anyone.