Done.Reviews of donefirst.com

They charged me $200 for my first visit... to even SEE if I had ADHD.. didn't tell me and said my first appointment was $10 which is why I provided my card details, because that seemed reasonable. They didn't even think I have ADHD... I can't even see my membership details, can't cancel and I can't get ahold of ANYONE from their team... This place seems like a scam

Absolute scam. As soon as they get (steal) your money, the app suddenly doesn’t operate. Agents don’t respond by text, email, or phone call except to explain that they can’t cancel your membership because you didn’t provide a reason (despite multiple reasons in multiple communications for multiple days and photographic evidence) or to tell you you’ll hear back within 48 hours (you 100% will not). Once they have your money, the app immediately conveniently cycles on itself refusing to load. Then if you attempt to follow cancellation links from the spam emails from multiple numbers they send you, it just forces you to try to enter more personal information and never allows you to get to a cancellation page. Please please report to BBB and cancel all cards immediately if you are scammed by these people. I have requested immediate cancellation and full refund by email, phone and text message more than 10 times in the past week with no support whatsoever from the scam artists at Done. Reach out to me if you’d like to join a class action lawsuit. Done has a multitude of emails and text messages with my contact information which was also provided during 2 telephone calls and a call request. I also provided contact information to trustpilot.

This is my third month with Done. I have had problems getting the meds from the start. I have been waiting for meds over 10 days now. The pharmacy has not received the refill request as there was an error in the prescription being sent over. I have reached out to Done almost every day with no response. I scheduled a phone call with Done for today at 5pm and never received a call. The customer service is abysmal!

ALL THEY CARE ABOUT IS MONEY. THEY DO NOT CARE ABOUT THE PATIENTS. This is such a joke. That being said, the customer service is a joke. They say you have 24/7 access to help: that translates to if you send a message you will get an automated reply saying to wait 3 days. 3 times in less than a year I have had issues of this nature. I should never feel like I have to beg in order to get my medication. The support team basi6says the same.thing over and over referring you to the Dr. I pay too much to have this added stress in my life. Please just do better. This is wrong.

This company should be ashamed of itself. I am baffled on how I was treated because of my prescription history. Yes, there are certain personal medical details that I did not disclose because I did not feel it was relevant to our session, nor did I feel comfortable answering those questions. I will definitely be seeing a real doctor that is more worried about what the patient is currently going through and how to help them. Stay away is my suggestion.

The booking and consultation process with Done is very easy, but obtaining the medication that they prescribed is much harder. I was prescribed medication, but have been unable to receive my prescription. I have contacted the pharmacy multiple times and they have no record of being contacted by Done. I have been trying to get into contact with customer service representatives to no avail. I am very unsatisfied with the level of care that they show customers.

False advertisement. Saw an ad on Instagram advertising $10 for a first appointment. Was then charged $10 + $189 without any notice. They are impossible to get ahold of to cancel or reschedule the appointment as I seek to get my money refunded. It is unacceptable to not advertise the full cost of services and charge an undisclosed amount of money once you have someone’s card information. They have no phone number or email address to contact, just a form on a website, their chat feature is broken, despite contacting me from numerous email addresses and phone numbers. I feel I’ve been scammed. They box you in - either I go to the appointment I’ve clearly told them I no longer want multiple times, or it’s non-refundable to no-show. Real doctors don’t cost this much and don’t act like this, you can contact them also. This has been an incredibly stressful experience and I warn everyone, don’t sign up for this unless you’re ready to lose $200 for absolutely nothing. Shame on you, done.

Called Done because once you pay, they’re DONE helping you. Never received any medication or help or refund from Done. They are not up front with the pharmacies they use, and it wasn’t until the end of my appt that I was informed about the large exclusion list (a list of all the pharmacies they WONT send a script to). All of my usual pharmacies were on that list, so there wasn’t one available near me. I went elsewhere and found a better provider (not through Done), and got the help I needed no issues. So I went on my Done account to request a refund and explained why. Instead of issuing a refund, I was emailed back a list of pharmacies they use - unhelpful, and not what I asked for. They’re refusing to issue a refund even though their service wasn’t upfront about the lack of available pharmacies, the appt was not helpful, and I was unable to receive medication from this service. FYI for anyone else reading this - they apparently no longer use CVS or Walgreens pharmacies, so you cannot have your prescription sent there. UPDATE: Despite not giving a helpful response via email, Done gave me a partial refund of $15 within an hour of seeing my review on here. Keep in mind, the monthly membership is $80 and the appt itself is like $200. So the partial refund is kind of a joke because, again, I received nothing useful from their service.