Done.Reviews of donefirst.com

asked for refill dec 4 and still no prescription. getting the run around. "need an ekg". letter from your pcp". all of which they've had since June. delay after delay with automated responses. i've had to find a small town pharmacy to fill dr eric millers prescription and they have to mail it to me, because no pharmacy in houston will fill it for me. Tired of responses from Irina that aren't addressing any of the real issues. "will get back to you....". note they are trying to get money up front by providing a discount. I think this company isn't gonna last much longer. under a DEA investigation....

My provider was fine at first, as long as medication was available and insurance did not need anything extra. When I asked for different medication due to the shortage responses came in all caps several hours apart. I found this to be rude. My insurance company needed paperwork filled out once a medication finally did come in. Done did not even know paperwork was sent and asked me to send it in (I could not, had to be from insurance company directly to them). My guess is it was lost in a fax/email somewhere. It's hard enough with shortages in medication, but working with DONE to find solutions is way too difficult. I've been disappointed in the service for the last 3 months. They are a good time friend at best.

No star! This company is a fraud people. Done will continuously deduct LARGE sums of money from your account several times a month for no reason! I made a appointment once (paid it in full prior to the appointment), I did NOT set up a membership. Since then, Done has been randomly stealing large amounts out of my account! Ive contacted Done several times and they will not respond to reimburse me. My bank has put them under investigation for Done's several fraudulent chargers. I Wouldn't recommend this company to anyone!! They steal from you and they DO NOT give you any medication! Done is is a absolute FRAUD!

Garbage! Scam! The worst service ever! Terrible customer support! Don't waste your time! Customer service barely speaks English. Lied to they will not send your records to provider. Dont trust this company. Wadte of time and money

Physician communication is terrible. I have been out of meds for 2 weeks and they’re supposed to send my prescription in but haven’t, even with multiple support tickets, calls, etc. UPDATE: It has been 11 days and I still have not received my medication. Customer support is no help, they tell me they will reach out to physician and do not. The physician is copying and pasting a templated message. All that needs to be done is for my physician to call in my prescription. UPDATE 2: Customer support is worthless. For a week now they say they are escalating this issue to my provider and they do not, or if they do, he just sends a copy and pasted response. No one will tell me what’s going on or why there is an issue.

These garbage scam artists can go straight to hell. Absolute scumbags. My assessment appointment was a joke. I was assigned a clinician who was not only underqualified to perform a useful assessment, but she had no professional investment as a healthcare provider. Her role was to assess whether Done could prescribe medication without serious risk of liability, period. She had no knowledge of anything beyond the most overt ADHD symptoms, none of the more complicated aspects of living with ADHD as an adult. Ultimately, she decided I did not have ADHD. I was diagnosed with—and have been managing—my ADHD for 36 years. I have seen my own brain scans in comparison to neurotypical brains. I definitely have it. It affects every aspect of my life. After diagnosing me as not suitable for treatment, they continued to charge me for several months. For what? Either I’m your client/patient or I’m not. I contacted them immediately after my initial appointment and explained how poorly it went, how thoroughly they had failed to provide any part of the services they offered. The simple terms of the transaction were not met. For months, they repeatedly delayed their replies, lost track of the conversation, and offered meaningless politeness about their commitment to customer service, without actually addressing the issue. And of course, they continued to charge me. In the end, they refunded $15 after charging hundreds, leaning on the fine print in their refund policy rather than squarely looking at the mess they made. Given the chance, I would gladly spit in their faces.

Beware. I requested to cancel my account months ago after only using the service for initial consultation. The cancellation process appears easy, just click on the red cancel button on the app, which I’ve done. Since then, when I hit Cancel account, I receive a message saying “already submitted, wait for administrator to review”. In the meantime I continue to be charged $79 per month. I have only had the initial consultation and no further services. This is a predatory service and I regret using it. Further, there is no phone number to contact and no email reply confirming receipt of support tickets. Do NOT use. -Amanda Hunt

They have the most broken form of communication for therapy. You cannot login until 10 minutes prior to a Zoom only meeting which you have to initiate. If the link does not work or takes too long you missed your opp and have to reschedule, often days later. They dont try calling you. Seems to be set up to miss appointments purposefully.