Done.Reviews of donefirst.com

Overall, working with done has been an enjoyable experience. It is incredibly convenience, it does not take up much time, and my needs are being adequately met.

Therese was great at supporting me with my questions while my actual provider through Done was fully absent

I have had good experience with Done so far. They are in need of updating their portal platform but overall I usually am able to get in touch with someone from their Team. All other aspects have been somewhat smooth. It can just be difficult to use the portal to have a direct contact to the doctor at times.

Done has made prescripts services infinitely easier. Appointments are quick to art up and everyone is usually pretty quick to respond and address issues. Which I appreciate even more in the situations I need help with something and being able to get it quickly resolved. In my personal opinion, though not always perfect yet. It would be foolish to assume ths won't be the norm moving forward for Rx.

Always quick to schedule appointments and send prescriptions in.

Had the virtual appointment, then everything stopped. The prescription was missing, nobody answered the phone,email or text. It cost me a day of work. We are reaching out for help. It took some of us a long time to get here. I can understand why people quit asking for help. I can understand why problems are getting worse regarding mental health lately. I can attest that every thing they could do to generate a bill for my insurance company was done efficiently and without delay. They absolutely stopped when it came time to render services as agreed and paid. 02/09/23 I did get a call and resolution. The prescription was forwarded. The review is updated as promised

My pharmacy contacted them on 01/30 to clarify a prescription order. It is now February 8th and Done has still not contacted my pharmacist. I have not had my medication for a week. I cannot recommend this company. I have been with them for roughly the 15 months. Spent roughly 1500 dollars. And I cannot even get anyone in the phone. I cannot get a response to my emails. I cannot get this situation resolved. Every month I’m holding my breath, unsure whether I’ll be able to get my medication or not. At first Done was fine. Then when all the pharmacy started closing their doors to them, it seems customer service just fell apart. I’m exhausted dealing with this to be honest. The customer service is nonexistence. If this is how they treat me after all this time and all this money, how could I recommend this service to anyone else? It’s been 8 days without a medication I’m dependent on to function, and I don’t even have a phone number to call. UPDATE: After posting my review, someone reached out to me from Done within about 24hrs. Within 2 days, I had my medication. I think it’s regrettable that it took a review to get a response, however they were very responsive to my concerns listed in the above review, and it was very much appreciated. Multiple people reached out to me from the company via email, phone call, and text message, including the nurse practitioner that manages my case. Pharmacies are a little more strict than they have been before, and as a result request to speak with the doctor in regards to my medication every couple months. I hope down the line Done can be more responsive to these requests, however I am satisfied with their follow-up, and I hope no future reviews will be necessary as there will be no future issues. Overall, I think Done is an acceptable telehealth company to receive treatment from, especially if like me, the availability of in person psychiatric visits are very limited.

I have not had any problems at all. Everyone has been very professional and attentive.