Done.Reviews of donefirst.com

Do not use. After the initial appointment, my prescription was never filled. I tried contacting them multiple times and was completely ignored. After an entire MONTH I still have received no communication. Zero responses from customer service. They even charged me for an extra month when I had autorenew unchecked on my profile page. Edit: I was refunded after they reached out following this review.

Began using Done in December of 2021. Everything was great until April, when my prescription wasn’t sent over. I called, and the customer support team handled it an a few days. Then the same thing happened in May. So I called again, expressed my concern that this wine happened for a second month in a row, but oddly wasn’t given a real answer as to why my prescription wasn’t going through, which I found very odd. My prescription was sent over a few days later. You’d think for the price you’re paying that you could at least count on your prescription being sent over on time. Now it’s June, the pharmacy has not received my prescription (even though it says it was sent over, so I’m guessing that’s a lie) and the number I previously used (which has now vanished from the website) goes straight to a recorded voicemail asking you to email them. Seems like something shady is going on. Two stars because the customer support person was always very friendly and empathetic when contacted, and ultimately resolved the issue. However the company is not providing the services that I’m paying for. I’d like to remain a customer with done but I am worried they are trending in the wrong direction.

I am over ten days past due for a refill. They claim to be sending me a bridge dose before no longer filling in my state. But crickets besides the promise to fill. I have been treated for adhd for a long time and am in a new place with no other doctor and in the middle of completing my college degree. It’s been trying to say the least. I have reached out to them almost daily and received no resolution. Update - they sent my bridge dose, two weeks past due but was taken care of

I have been calling and emailing for 20 days, I sent messages on Facebook, Instagram, Twitter and NO ONE will respond to me. My medication was supposed to be sent in to my pharmacy but the pharmacy hasn't received it. I paid for your service and you have done nothing except take my money.

Really frustrating that they keep saying my refill has been issued and my pharmacy (who is never wrong) says they’re not refilled. We called a number and they said my doctor is no longer there but it wasn’t Done ADHD, it was a kidney center or something. How can you not make it clear to consumers or at least the pharmacies how to reach you? I’m so frustrated and annoyed and my emails get zero replies. It’s a great service with great potential but they need to get better and more transparent and at this point if they don’t get back to me, I’ll be forced to seek out a new doctor but it’s annoying because I’ve already paid the membership for the month. Starting to feel like it’s a scam.

I can’t seem to get an answer on the website or via email anymore. How can we get you to respond on somewhere other than here? Used to be good, now just being charged without hearing from provider or support.

Update #1 (6/12): I received a phone call from Done within 2-3 hours after I sent them the additional info they requested. The person I spoke with was kind and genuinely did seem invested in rectifying this problem. I’ve been assured that it has been escalated to my provider and that my refill will be sent ASAP. I’ll update again when and if that happens, but for now, I was impressed with the quick follow-up and updated my rating to three stars instead of two. Update #2 (6/13): I just wanted to update that my provider sent my refill Rx to the pharmacy this morning. Unfortunately my pharmacy said there’s a current shortage on Adderall XR so I can’t get it filled anyway, but that’s not Done’s fault. I appreciate Done’s quick response to my issue and have updated my rating to four stars. Update #3 (6/15): And just like that, it’s like customer service and I never talked. I asked them to please rewrite my Rx for a strength that could actually be filled. I didn’t ask for a higher dose, just an equal one (such as two 10mg instead of one 20mg). I’ve been given the runaround, which would be bad enough, but then I got charged two days early after customer service told me I’d be getting a free month due to the late refill (I didn’t ask for this; it was him who said it…twice!). My doctor has always been super responsive, so I have to believe there’s something else driving this weirdness. At this point, I plan on canceling after this month. I’ve been out of my XR med for a week, and if these reviews are any indication, there’s no end in sight. ******************** I’ve written multiple 5-star reviews for several different websites over the past year because my experience with Done was just that good. My provider has consistently sent my refills within one day after I requested them, and both he and the care team have always been very responsive. Just like most others, that has not been my recent experience. I requested my refill a week ago and have also emailed the care team (twice), along with my provider. I haven’t heard back from my provider, and the care team sent me two unhelpful responses that were nearly identical to one another (both made it clear that no one was actually reading what I wrote). I know that the folks at Done are fellow humans who are probably overworked and stressed (and Done’s seemingly very uncertain future probably doesn’t help), but the recent reviews I’ve read on this site are beyond concerning. My situation isn’t nearly as bad as many others’ current predicaments. I’m so disappointed in this company. When a similar company recently shut down, they released a public statement and made it clear that they would continue their patients’ care through the end of June, in addition to helping patients transfer their care elsewhere. This transparency is so important and is something that patients of Done also need and deserve. I’ll be canceling my membership before the next billing cycle if my situation isn’t resolved; I’m not interested in wasting my money.

I like my doctor but I’m having trouble getting my prescription just like everyone else here. I’m trying to contact Done but I can’t get a hold of anyone. It says I “should receive a response within 3 days” but it has been much longer than that. I haven’t had issues like this for the past year I’ve use them, prior to this everything was very smooth. I wish they would just be transparent about what’s going on because I know there are so many people having the same issue right now. Update: Done First has scheduled an appointment with me, my provider is no longer working with Done First. I hope this helps someone!