Dokan Inc.Reviews of dokan.co

Excellent service working with Mazharul Islam.

My main concern was the response time when we encountered a serious Stripe/payment integration issue. We had very little meaningful progress for around 10 days and eventually had to investigate and resolve the problem ourselves. Thankfully this happened before launch. If the same issue had occurred with active sellers, live payments and payouts, the impact could have been much more serious. Dokan may still suit many businesses, but if Stripe and seller payouts are critical to your operation, I’d recommend understanding the support/escalation process before relying on it in production.

The Dokan technical support team is first class. We recetly worked with Mazharul who managed to speed up the responses to technical issues. In addition his has been extremely helpful, patient and technically sound. Thank you, CraftedCanadian.ca

We have been using Dokan for around six years, so it is genuinely disappointing to be writing this review. The Dokan 5.0 update impacted our live site considerably and left Dokan Pro/Starter effectively unusable on our live marketplace. Starter has been switched off since 1 May, and we are now seven weeks later with no meaningful resolution. Over this period, support has not provided the level of actionable assistance we would expect from a platform we have supported and paid for over many years. Instead, we have often felt that the issues were being shifted to other plugins, our theme, hosting, or other external factors, rather than Dokan taking real ownership of the problem. We have made significant changes to our site over the past several months in an effort to keep working with Dokan, including changing our theme, changing pricing plugins, and changing feed generation plugins. These were major changes for a live marketplace and came with real disruption, cost, and lost time. What is most disappointing is that after six years as a customer, Dokan appears comfortable seeing us leave without a proper resolution, meaningful escalation, or even a refund for the current subscription period, despite the product being unusable for us since 1 May. This review is not written lightly. We have invested years into using Dokan and genuinely wanted the platform to work for our business. However, the lack of urgency, ownership, and fair support during this issue has been extremely disappointing. I hope Dokan takes this feedback seriously and improves how it supports long-standing customers when major updates cause serious disruption.

Our experience with the Dokan Vendor plugin has been nothing short of a disaster. The plugin is incredibly buggy and unstable — it completely messed up our website, causing layout issues, conflicts with other plugins, and random functionality failures. Every “fix” seemed to create two new problems. What’s even more frustrating is the support. It’s practically useless. Responses are slow, vague, and clearly copy-pasted, with little to no real understanding of the issues. We wasted countless hours going back and forth without any meaningful resolution. For a paid plugin, this level of quality is unacceptable. It feels unfinished, poorly tested, and nowhere near production-ready. Instead of helping us grow our marketplace, it cost us time, money, and credibility. Avoid this plugin unless you want to spend more time fixing problems than running your business.

Very cool app, useing free version in my project

Terrible Support. You don't have enough flexibility in setting the commission rates. When you have an issue with something, which could happen so often, you get bad support that don't read the tickets carefully.

Sazzat and the Dokan team have gone above and beyond our expectations in providing excellent customer service and technical support! We feel confident moving forward knowing we have an amazing team that has our back! Such a refreshing experience. We are extremely grateful!