Customer Support Agents are Incompetent!
The online customer agents may be friendly but completely incompetent!
By Mi W.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
5 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PetSmart is listed under Pet Stores.
PetSmart (dogfood.com) has 5 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
Showing 2 reviews with 1 star · Clear filters
The online customer agents may be friendly but completely incompetent!
By Mi W.
Thought I found gold! Ad was very promising but doesn't deliver. Looked for Pedigree dry dog food (weight control--no chicken)--NONE! Looked for Bil-Jac--dry dog food--weight control--NONE! And the claim is--Good Selection? HA! (! *--no rude service--nothing to buy to give the opportunity for rude service!)
By Mary Ann E.