Malicious representation - No ethics
Upon reaching out to a payor I contract with I learned of the gross misconduct on behalf of the cred team. I was provided messaging where a payor employee was cursed at, belittled, and continually told their pay grade clearly was a barrier to them solving my issues. I later learned that Shannon Harrington has done this on behalf of many groups she is meant to represent. Not only does she not actually understand contracting, but has a false pretense that she is capable when contracting with this entity. I hope DoctorsMangement really takes a hard ethical look at this employees habits when engaging on behalf of their contractual partners.
By Jennifer P.
Response from Doctor Management Services· Jun 23, 2026
Thank you for sharing your feedback. Doctors Management Services takes allegations regarding professional conduct and payer communications seriously. We are committed to maintaining respectful, professional, and ethical interactions with all payers, clients, and business partners. At this time, we are unable to verify the specific circumstances described in your review. However, we have documented your concerns and would welcome the opportunity to review any relevant information through the appropriate channels. As a matter of policy, we do not discuss personnel matters, client relationships, or specific business communications in a public forum. We can confirm that concerns involving professional conduct are reviewed in accordance with our internal standards and procedures. If you would like to provide additional details that may assist in a review of this matter, please contact us directly so that the appropriate team can evaluate the information. Doctors Management Services