Customer Service at DDC
This review is specifically about my experience with the customer service at DDC. Michelle (Rep from Cincinnati office) walked me through the process which I highly appreciated because then it didn't seem like I was just paying a lot of money for something I didn't completely understand. She was patient in answering all my questions/clarifications and even gave me a call back contact number just in case. I didn't feel rushed and was given time to think about moving on with the DNA test. She was very personable and our exchange was seamless. As for the testing, I have no worries with the rest of the process because I know all about waiting times when dealing with the immigration and Michelle was clear with where the hold up might be. Overall I am just very happy and satisfied that she made the whole thing easy on my end hence my review.
By Adie L.
Response from DNA Diagnostics Center· Dec 6, 2019
Thanks so much for the 5 stars. I've passed on your kudos to Michelle as well as her supervisors. :-)


