DNA Diagnostics CenterReviews of dnacenter.com

Response from DNA Diagnostics Center· Aug 3, 2020

UPDATE 8/3/20: Thanks for providing the information; your case is currently under review in the lab and we'll let you know when it is complete. 8/3/20: Hi, A. Physical characteristics are usually subjective and so are not proof of paternity. Have you performed a postnatal paternity test that proves the results wrong? We've contacted you privately to obtain a case number so that we can follow up on your claim.

Response from DNA Diagnostics Center· Aug 3, 2020

7/30/20: Hi, Andrea. It's too bad you're not satisfied with your results. Sometimes results are not what our customers hoped for or even expected, and so customers are understandably disappointed. However, you can be sure your report is correct for the DNA samples we were provided to test.

Response from DNA Diagnostics Center· Jul 30, 2020

7/30/20: Thanks for testing with us. There was not enough fetal DNA the first time your blood was collected, which is why a second collection 2 weeks later was necessary. In rare cases, the baby's gender cannot be determined. If you have further questions or concerns about your test, you're always welcome to contact us directly.

Response from DNA Diagnostics Center· Aug 12, 2020

8/12/20: So glad you received your results. Take care! 7/29/20: Hello, Sabrina. We're sorry you believe you received bad service from us. Our goal is always to provide a positive experience, especially since doing this type of DNA test is stressful. I see you spoke with us today, so hopefully the way forward is clear. We tried for 2 days with no success to connect you with the original collection center, but as you mentioned, they were unavailable and so we scheduled a collection at a different location. The rules we must follow for chain-of-custody legal tests are quite strict, and unfortunately, the address was omitted on the consent form at time of collection (a step that is required), and so we have not been able to send it to you yet. We're happy to send you a hard copy via overnight courier at no cost once we receive your address in writing with your signature, as directed in your phone call with us today. If you have further questions, feel free to phone us directly. Thanks!

Response from DNA Diagnostics Center· Jul 27, 2020

7/27/20: Hi! Thanks for speaking with our customer-service team today. You expressed a wish to edit the star-rating your review but are not sure how to. You can see a how-to from Trustpilot here: https://support.trustpilot.com/hc/en-us/articles/201839063-Edit-or-delete-your-review :-)

Response from DNA Diagnostics Center· Jul 27, 2020

7/27/20: We're so, so, sorry you didn't have a good experience with us. We care deeply about the customer experience and I have passed on your feedback.

Response from DNA Diagnostics Center· Jul 21, 2020

Hi, Makayla. Your son's father should have included you in testing, so I understand why you're unhappy. Including you would have been the right thing to do. You also mention getting a professional test, but that's exactly what a home test from a reputable company like DDC is. Home Test vs. Legal Test The only difference between a home paternity test and a legal one is how the DNA sample samples are collected. For a home test, the test participants collect the DNA themselves and send it in for testing. With a legal test, IDs are checked at an approved facility and DNA collection and submission to the lab is witnessed. What many people don't know is that, once samples arrive at our lab, the testing process is exactly the same: it is performed professionally by DNA-testing experts and results are reviewed by our in-house PhDs. So, if the same DNA is submitted for both tests, a home test is every bit as accurate as a test done through the state. You can be sure the test done through DDC was handled professionally and correctly. We perform both home tests and legal tests at our accredited laboratory. If you want to see a sample report, doing a Google image search should provide what you're looking for.

Response from DNA Diagnostics Center· Jul 20, 2020

7/20/20: Hello, David. We're sorry you're not satisfied with your DDC experience. For the first test, the test was set up by the other party in the case and the result was sent to the secure online account they set up. It was a non-legal test and we have no record of your requesting a report. For the second test. you set it up and the result was posted to your secure account; you can access it with your login information, download the PDF, and print it, if you'd like. For non-legal tests, we only send out hard copies upon request. We apologize you feel you weren't treated well at the hospital we contract with for DNA collection . At the time you complained about it on the phone with us, we reached out to them to let them know. If you have any other questions or concerns, you're welcome to contact us directly at 800.831.1906.