Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
14 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Exela Technologies is a global leader in business process automation. Exela’s Digital Mailroom provides an end-to-end mail management solution that automatically processes, scans, and routes incoming documents, either on-site or at one of our many nationwide mail processing facilities.Set up business addresses coast to coast. See your mail online anywhere and anytime.Secure prestigious addresses at a fraction of the price of renting office space.
Exela Technologies Digital Mailroom (dmr.exelatech.com) has 14 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
Showing 13 reviews with 1 star · Clear filters
This is probably one of the worst experiences I've ever had with ANY company. They have NO IDEA what they are doing. I've wasted many months, many dollars, and hundreds of hours cleaning up the mess they have made with my mail situation. DO NOT TRUST THEM.
By reagan B.
Billed for 7 months and never received one scanned letter or 1 package. I received a letter notifying me a package was received from my bank and asking what I wanted the mailroom to do. I asked them to forward to package to my address on file, but after 6 months I never received a response from the mailroom and never received the package. I later sent a test letter to my mailbox and 5 weeks later still didn't get notified it was in the mailroom. I submitted an inquiry to technical support and after 2 weeks they responded "Still we have not received any response from mail room team. Hence close th ticket." I responded that my issue was not resolved and I paid for 7 months of service but didn't receive any mail and they still didn't respond. I tried to cancel the service but didn't receive a response. I had to switch billing cards to my CashApp card and just didn't load money on the card. Comprehensively disappointing.
By Robert B.
COMPLETELY USELESS. DO NOT USE THIS SERVICE. IT MIGHT AS WELL BE A SCAM. They don't contact you when you try to ask about WHERE your mail is.. they literally will not respond. It's disgusting and should be illegal.
By Kayla
Terrible experience trying to get an account set up and 1563 notarized. I cancelled before I could use it and went to a competitor with much better technology.
By Denise from A.
Pathetic service for UK probate, have a straightforward, uncontested, no tax to pay will. Already lost one buyer of deceased house due to these clowns delay in the simplest task. Take away their probate contract now.
By Edward P.
