No flexibility with the customer
I'm unsatisfied with the outcome and i had a bad experience with their boss.
By Dr
Response from David Lombardino | DLA Editors — Editorial & Consulting· Aug 13, 2015
In every project we work on, our number one goal is to achieve the most successful document possible, and we devote our full effort and attention to achieving this goal for each and every client. There are two reasons for this. First is that we are personally committed to helping our clients obtain whatever they hope to accomplish with their documents. Second is that when others ask our clients who helped them with their documents, we want that to be a positive conversation and not a negative one. We find that the most effective way to accomplish this is to communicate clearly and directly the improvements to be made to every document. With this in mind, we are not surprised to see this one-star review. This review refers to a project in which the client asked us to change the way we had edited and critiqued his document in a way that would require us to compromise on our standards, from which the only result would be a poor-quality document. Our editor in chief explained why we would not do this. Our preference was to run the risk of a poor review for our high standard of excellence rather than aid in the production of a document that would lead to our embarrassment when it was shared with others.