Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
15 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Divatress is a premiere e-commerce website dedicated to hair, wigs and black hair care products. We offer a huge selection of lace front wigs, wigs for black women and crochet braids as well as half-wigs and drawstring ponytails. We're committed to off...
Divatress (divatress.com) has 15 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
15 approved reviews, newest moderated first
I ordered a wig from Divatress and when I received my package, It was the wrong color. I sent a message to Customer Service and explained the situation. Customer Service contacted me and asked for a picture of the wig. I purposely stepped outside to take the picture in natural light. Well, that was last week, so I guess that is the end of that. No follow up... I have not heard a word....
By D A.
I have to tell: there is no other site with the fast shipping like divatress. Everytime I make an order, they ship it straightaway. For me it’s, so far, the best site where you can purchase weaves and hair bundles. I recommend this site at 100%
By Susanna
The turn around time from purchase to receipt is AMAZING! I have ordered from them more than once, I have had no product with any of the hair I ordered. I did have to return an item (the hair wasn't really what I wanted), their customer service was put to the test and they passed with FLYING COLORS!
By pampered M.
This is the third time I have ordered from Divatress and they have 'delivered' each time: on their service, quality and on-time delivery. Even with their standard shipping, I have receive my orders in better than expected time. Thanks Divatress. Paulette GB
By Paulette G.
First time order hairpiece on line,I was satisfied with my product, drawstring ponytail,plus they had my color that I used all the time.which is very hard to find in beauty stores in my town.Will be order again,Order on Sunday and got it on Thursday.Thank you
By Doris B.
This is a total Scam. You go to divatress and order your wig then when you pay they send you a receipt from divtress missing the a. And they take your money and never send you a thing. Then they claim you ordered from divtress not divatress. I am reporting them to the better business bureau. Hope they go to federal prison for fraud.
By Angela S.
Horrible customer service. I still haven't received my item. It's their fault or fedex but they refuse to give my hard earned money back. They have a bad attitude and Horrible communication. Go purchase somewhere else not this site!
By Luna S.
I have purchased from this site a few times. But I will not be buying from them again. Firstly they are very shady and you can't trust their reviews. If you post a negative review on a hair unit they delete it right away. They will sometimes ship you the wrong color hair but if you try to return it you have to pay shipping costs and restocking fees. In most cases it isn't worth it to return anything so you are stuck with product you can't use. Their live chat doesn't work and it is very difficult to reach a real person. The send snarky nasty emails. It's just not worth the hassle dealing with this company
By honest R.
