Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,633 reviews
Distacart.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dista (www.distacart.com) is an online marketplace for Indian products. You can find the largest collection of Indian products here, ranging from wellness, beauty, food, fashion, spirituality, and much more! Delivering to 40+ countries, including the US, UK, Canada, and Australia. Customs duties & tariffs included in the final price. Free shipping and 3-5 day priority shipping available.
Distacart.com (distacart.com) has 4,633 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
4,633 approved reviews, newest moderated first
Wonderful experience and product top quality
By Mr F.
Response from Distacart.com· Nov 2, 2023
Thank you for your valuable review, Mr Fabbi! We are glad you are happy with our services. Customer Happiness Team, Distacart!
I am really happy with the service which I can trust Good service, and highly recommended service
By Raisa V.
Response from Distacart.com· Nov 1, 2023
Thank you for your valuable review, Raisa! We are glad you are happy with our services. We are excited to hear from you. Customer Happiness Team, Distacart!
The initial shipment was contained by quarantine and it was significantly delayed. During this process I reached out to distacart and they kept me updated throughout the process. They sent out another order without any additional cost from me to compensate for the delay. So I received two lots of these sweets I had purchased. One packet was completely ruined due to the delay at the cargo centre but it was replaced with the new box we received. So overall I was 200% satisfied with the shopping experience. The sweets are really good too!"
By Lins
Response from Distacart.com· Oct 30, 2023
Thank you for your valuable review, Lins! We are glad you are happy with our services. We sincerely apologize for the delay, but assure you this is a rare occurrence and we always try to ensure orders are delivered on time. We look forward to hearing from you. Customer Happiness Team, Distacart!
I’ve only used Distacart the one time and was very impressed with the service and communication. I thought the delivery time was very good considering I’m in Australia and it was free shipping When the package arrived it was wrapped up nicely and had no chance of being damaged I will definitely be a return customer!
By James W.
Response from Distacart.com· Oct 30, 2023
Thank you for your valuable review, James! We are glad you are happy with our services. We look forward to hearing from you. Customer Happiness Team, Distacart!
Bharat's Original Nusqa E Arabia (500ML) Product is 100% original . Delivery series vary quick and faster . after purchased from Distacart everting vary smooth experience . but price is little bit Higher .
By Saud F.
Response from Distacart.com· Oct 30, 2023
Dear Saud, Thanks for the review. It incurs a lot of money to our fulfillment partner for shipping products overseas from India at express delivery. Please note that the product price is inclusive of duties and all the taxes so that you have peace of mind with hassle-free delivery. Having said that, we have still passed the feedback to the seller. Thank you, Customer Happiness Team!
I ordered a kurtha set from Denmark and was pleasantly surprised by the exceptional quality of the product I received. Not only was the price quite reasonable, but the delivery also arrived right on schedule. What truly stood out was the fantastic team at Distacart. They were incredibly friendly and displayed great communication skills when addressing any issues or concerns we had. Their humility and politeness were truly commendable.
By Swastika
Response from Distacart.com· Oct 28, 2023
Thank you for your valuable review, Swastika! We are glad you are happy with our services. We look forward to hearing from you. Customer Happiness Team, Distacart!
Good products, but FALSE ADVERTISING about customs duties to Estonia!! The product page says (still says in the moment of writing this review) that if I order over 50.49 EUR there will be no customs duties or extra charges. When the goods arrived, DHL contacted me and provided me with two options: 1) they will make customs declaration and pay duties for me (they'll also charge extra fee for that); 2) I'll pay duties with government tax and customs board. I chose option 2 to avoid more fees. I paid around 8 EUR extra on top of my around 50 EUR order and contacted distacart to ask for refund. After more than a week and providing them all the evidence they ask (emails from DHL, payment receipts, successfuly completed customs declaration from customs board), they keep claiming no customs duties needed to be paid and refuse to refund me. Edit after their reply below: Thank you, but only after the above negative review did you offer me the refund. Not very nice.
By Ailar A.
Response from Distacart.com· Oct 28, 2023
Dear Ailar Arak, Thank you for taking the time to provide your feedback, and we genuinely apologize for the confusion and inconvenience you experienced regarding customs duties on your recent purchase. We understand your frustration and concerns. We want to emphasize that our commitment is to offer our valued customers accurate and transparent information. While we strive to provide the most current and helpful information, we want to clarify that we charge only for the product price and, if applicable, shipping costs. Customs taxes are our responsibility. Upon reviewing your order and correspondence, our team conducted an inquiry with the courier service. According to their records, the shipment was cleared by your chosen customs broker, and they do not have information about any duties and taxes associated with your order. Since you've provided the necessary receipt, we have initiated the refund process to your source account. If you have any further questions or require additional clarification, please do not hesitate to reach out to us at [email protected] or call us at +18552534782. We are here to assist you further and ensure your complete satisfaction. Thank you, Customer Happiness Team!
It’s has been excellent service. Very quick and very good product.
By Darshana D.
Response from Distacart.com· Oct 28, 2023
Thank you for your valuable review, Darshana! We are glad you are happy with our services. We look forward to hearing from you. Customer Happiness Team, Distacart!
