The Walt Disney CompanyReviews of disneyworld.disney.go.com

Disney used to be an amazing company with great staff willing to help, how that has all changed. Long waits, constant transfers between departments , no one wants to help. The customer service is no longer there. Gone is the magic!!! Having been to disney over 50 times, been an annual pass holder and taken cruises with them the magic is definitely dying for me. Come on disney, invest in your customer service it’s beyond poor!!!

So I have two tickets to Disney World that I bought January 2020. The original expiration date was June 2020. Obviously the Pandemic hit, and Disney states all of their tickets are non refundable but will extend the expiration date. Cool, tickets expire September 2021. However, I can't get to Florida until October 2021. A Cast member in chat told me its a super easy fix, I just needed to fill out a form and call the 407 number. Did that. Was on hold for an hour and then the call disconnected. That was last week, so I tried again yesterday. Talked to someone in chat, filled out a form, called at 11:30, was on hold for an hour, cast member takes all my info, pulls up my tickets, and asks for the new date for October and even my phone number. I'm very happy- but then she says she has to redirect my call because this isn't her department. (Are you kidding me?!) I'm on hold for another hour and a half, I kid you not I screen recorded it, and then the call disconnects. I try calling back, the first time I got an automated voice saying Disney was too busy to assist any more phone calls. I wait 15 minutes, start the whole process all over again. This time it took an hour for a cast member to chat in the app, then I fill out the form, call the number. I was on hold for 45 minutes and I hung up because I've literally spend half my day off on hold hoping someone could take the $300 I spent on a precovid ticket to a new ticket purchase. Absolutely ridiculous and unacceptable. I will resell the tix and nix Disney all together. Universal has their ish together during these times, NOT DISNEY.

Disney Corporation stay out of politics stay out of protecting special interest groups just do what you do stop censoring your old material obviously you have a bunch of new liberal employees that have a skewed reality you guys are a bunch of aholes and can go buck yourself go buck off Disney

Great service!! I was on the phone trying to get some answers about my upcoming trip and Emory was so professional and had great attitude answering all my questions! Also keep in mind I called after 10 and she still answered all my questions with great service.

Disney has the worst app in the Disney World/Land!! Made a reservation for a sit down dinner restaurant and now that reservation is not found. Every time you call, expect to be on hold for 1.5 to 2 hours on hold!!! We went to Universal and Islands of Adventure last year, and I would definitely recommend them!! The Disney experience is NOT what it used to be. No one seems to know anything and they will only refer you to the app. I will NOT be choosing Disney or recommending Disney to anyone. Good luck to you if you're going there!!!

I like that you had the number and it was very organized,but some stuff was very hard to find and do

A well deserved 5 star rating. Parking was a breeze if you have the car hop which we did. They have so many other options though if you don't want to do that. Stayed at the Contemporary hotel and when you first walk in, it smells amazing. The front desk staff that I had was super friendly and enthusiastic about it being our first time. Crazy part is that it ended up being a literal downpour at one point during the trip but a Disney staff member actually caught candid photos of me in the rain! They were my favorite pics by far and I'm beyond pleased I got to keep those. Only thing I would say is the dining plans are a little confusing because they told us we got a free meal each night but we had to get it at a certain time of night. Best to get a Disney Vacation Rep to help you decided the best packages and how to use them! Con* Monorail is not very wide so the whole baby stroller thing got annoying very quick because they don't have a limit to the size of the stroller so these people bring their double wides and block everything.

You cancel shows everyone likes because your greedy pigs, and the good shows don't make enough money the only good thing is that you cancel bad shows unlike netflix. I hope your entire team burns in hell!