Nebula ignored my cancelation proof
All of my screenshots was pasted and showing that my sub was canceled. Yet this app billed me again the next week. The excuses was that charges had been pre-scheduled
By Mason K.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
17 reviews
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Apple Inc. is an American multinational technology company headquartered in Cupertino, California, that designs, develops, and sells consumer electronics, computer software, and online services.
Apple (discussions.apple.com) has 17 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
17 approved reviews, newest moderated first
All of my screenshots was pasted and showing that my sub was canceled. Yet this app billed me again the next week. The excuses was that charges had been pre-scheduled
By Mason K.
I wrote to nebula after my first complaint was ignored. A week later I got a new invoice for $50 for 'priority handling'. They still haven't solved the original problem, so now I'm out more money than before
By Gabriella P.
I know that there are a lot of dubious products on the internet, as well as in similar app stores or pm. But why don't developers fight this? I am very upset that I fell for this trick, but it's my fault. Anyway, I downloaded an app that I saw advertised on inst - nebula. In addition to the fact that you can't order a paid service through the app (payment is made through their website), they also dare to charge extra money for something I didn't order, hiding behind the fact that my order was not a full service.
By abimoore
So, let me tell you what I'm saying : on discussions.apple.com, I saw others ranting about nebula, and sure enough, it siphoned cash from my account sans consent. No features unlocked, just losses. That's it
By MaddyCooper
I've never seen this before. You tap their contact email - just tap and you get charged. 50 dollars gone. No interaction. This isn't just unethical, it's criminal behavior. Apple is hosting an app that's activity stealing from users
By JuliaReed
In the forums, I read about Nebula for astrological news filters and decided to try it. But the app redirects payments to the external site. I paid expecting relevant updates, however, the app stayed without content, completely inoperable. Unsolicited debits appeared on my statement afterward, without services provided. Apple discussions, alert the community about this service.
By Ty.Cooper
Since Nebula Horoscope & Astrology was advertised as free and I was interested in its horoscopes, I downloaded it from appstore. Complete error. Without warning they charged me like 15$ every weeks after three days. I tried to cancel but there is no cancel option and the app's interface is complete mess. Send two emails - crickets for ten days - to support. I've complained to the appstore and i still waiting. To halt the bleeding, I had to block my card. This app is really dubious
By S.O’Connor
Really not very good, seems to take away responsibility from apple to solve their more complicated issues. It’s also ridiculously moderated, again apple making it very hard to fairly raise poor kit and service. For a trillion dollar company it’s pretty pathetic.
By Nick