Didn't receive my product I ordered…
Didn't receive my product I ordered even though it says it's been delivered.
By Tammi W.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
230 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to DiscreetSmoker.com, your premier destination for all your smoking needs. Explore our curated collection of high-quality smoking accessories, from stylish glass pipes and vaporizers to innovative rolling papers and storage solutions. We pride ourselves on providing a discreet and convenient shopping experience, ensuring your privacy and satisfaction with every purchase. Whether you're a seasoned enthusiast or new to the world of smoking, DiscreetSmoker.com is your trusted source for a wide range of products to enhance your smoking lifestyle
Discreet Smoker (discreetsmoker.com) has 230 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 31 reviews with 1 star · Clear filters
Didn't receive my product I ordered even though it says it's been delivered.
By Tammi W.
Never received order
By Me
My spring fell out. Can you send me another one please?
By Joseph S.
How’s my experience?? Well I never received my product and still waiting on, at this point anything. Any acknowledgment at all would be better than what I’ve experienced. Dissatisfied and regretful customer
By Aaron R.
Customer service is only email. It's slow or completely unresponsive. They have two different return policies online. They have no phone number in order to be able to discuss issues or use of products etc. The online chat is always a BOT. Elisha sent one email after my 5 and seems to have too much on her plate to provide proper customer service.Her answer was vague hoping I wouldn't contact her again for an RMA number or a some sort or return authorization. Do not order from this company unless you want to call your bank and report them.
By michael F.
Scammed me for my money and won't offer refund
By jona
Package stuck in Guam don’t know if it’s ever going to come to Hawaii
By Diane J.
Haven’t received it and it’s about to be a week since I ordered it
By Amber C.
Response from Discreet Smoker· May 1, 2026
Hey, sorry for the wait on this. Our standard timeline is 1-2 business days for processing plus 3-4 days for delivery, so you should be right around the window now but if it hasn't shown up yet, email us at [email protected] with your order number and we'll track it down and make sure it gets to you. — Discreet Smoker