Discovery BenefitsReviews of discoverybenefits.com

It is what went wrong almost every time. I have spent countless hours reconciling my claims when I was never made aware of the rules in the first place. Denials, then uploading receipts, then having to do it again and call again and getting a different agent every time with some having no experience so I have to repeat myself over and over. I have had a few agents helpful only to find things were not resolved as told to me by certain agents. You cannot get to a supervisor or anyone else higher up when your issues are not resolved. They often just read the rules and often without a real explanation. It is my money and I feel ripped off. This company is very controlling. This has effected my health in a negative way causing my blood pressure to go up and stress level rising every time I have to contact them.

When something goes wrong because of their automated processing AI you enter a world of frustration and pain. The emails they send contain no information pertinent to your claim, and half the links in the email are malformed and don't work. When you call their customer service you get nothing but excuses: "sorry, it's all automated and we can't do anything". If you ask to speak to a supervisor they tell you you will get a callback... Someday... Maybe.

This Wex Discovery FSA has been the worst experience of my life..! Unbelievably hard to get reimbursed from the money that I contribute, its my money! Every receipt sent gets denied...over and over again. They want itemized receipts ...how can you have an itemized receipt for an office visit co pay??? Its a flat fee..... Every bill has all the required info but they wont accept it. Once I was told "just send your EOBs"....those too were denied. In 2022, at year end, they sent my remaining balance, so I have come to the conclusion that they hold your money all year and then reimburse you. It has been so frustrating that I am debating dropping out of this employee benefit. Would give negative stars if that were an option!

Worst customer service I’ve ever experienced. Absolute nightmare to deal with if you have an issue. Their secure email system is a complete joke. You will get a different rep for every response and the next rep never fully reads what the previous rep had said. They don’t do anything they say they will do. This company has caused me more frustration than I ever thought possible. I wish I could give zero stars.

If I could give this company zero stars I would have. They are very difficult to reach, the phone wait time will say 10 minutes and it will really be 40 minutes. I upload documents multiple times, nobody can help or perform simple tasks, the information you receive from one call to the next differs with each new customer service rep you speak to, they act as if the money I have put into my account is their money and they are giving you a gift by paying for the covered service and when you ask to speak to a supervisor in an effort to finally reach a conclusion on an issue, they are not available. WEX is truly the single worst company I have ever worked with. Next year I will forgo the $500 I can save by using an fsa just to avoid having to ever communicate with them again!

They blocked my debit card due to some denied charges that I have to payback. The problem with that is that if I need to use it, I have to call them and speak to a live person but they don't work on the weekends so if I have an emergency on a weekend, I'm screwed. Unblocking my card should be automated. It's my money that comes out of my paycheck so they should make it easier for me to use it.

Terrible customer service. I was given the wrong information and initially denied the ability to speak with a supervisor. I was charged fees despite my repeated attempts to rollover money to a different account. Representative hung up the phone when I asked for a call reference number. Need I continue? If things are not resolved, I will be contacting my attorney. This debacle has been going on for a month and that is unacceptable. There are much better companies to house your HSA, please don't give this company your business. I had no choice as my former employer made this determination, otherwise I would have gone with a different company. Please, do NOT use this company and notify your HR of the common trend seen here in these reviews.

I needed to transfer my HSA savings from WEX Discovery Benefits to my new HSA with a new employer. I started the process on March 22. As of May 16, my money seems to be no closer to my new account. Spent literally HOURS over the course of a month on the phone with WEX. I was told that things were in process when they were not. I was charged the fees even though I disputed them. As an HR professional, I will certainly NOT be recommending that our Benefits Department use WEX DB as a vendor for ANY of our benefit offerings.