FlowReviews of discoverflow.co

Just like the other customers, if I could rate this service provider 0, I would! Absolutely no accountability or interest to help when something goes wrong!! Terrible customer service! They are more than happy to take your money and do nothing if they need to do something! Without internet, TV and land-line for over 24 hours and they need another 24-48 hours to even get a call back from someone! Still Without service... Starlink it is! Don't need this headache!

Awful service - cues over 2 hours even if you arrive early. The system doesn’t make any sense Jamaica either needs more at home internet providers or just employ way more people in store. Everyone in there getting very upset and angry. A really frustrating service. Would not recommend at all! Digicel way better - faster and happier customer service

Flow has been good all along till now! 15 days no wifi at home I called from Day 1 to address the issue and no one has contacted us, no technician has come Issue is still there! I keep getting the same excises about my issue being escalated but how can you escalate something after 15 days?? Worthless. The persons on the phone are the worst as well blaming others and can't issue help.

Worst company ever 🤬‼️‼️been without internet for a month now and call them and the agent hang up in my ears god know I’m tired a them

This company does not even deserve 1 star. I Lost a job a couple years back because I was working from home and Flow left me without internet for days at a time, and when I did have internet it was so slow. Now in 2024 it seems history is about to repeat itself. Absolute nightmare, I regret giving this place another chance and actually giving them my money. I genuinely believe 99.99% of the population only use this good for nothing service because there are very few other options. Who ever is responsible for this nightmare of a company, I WISH I could have a conversation with you so I could share a few not-so-nice words with you. 0/10

I select 1 star because that’s the minimum but I could easily say the service from Flow has a Zero! I whole neighborhood has been without internet service for 3 days and all of us have been reporting it with the exact same response “we will solve for it in 24 to 48 hours”. I call them to their call center and after waiting for about 10min, they just hang up the call. Then si tried the WhatsApp support and after 2 hours of back and forth where they take 30min for each response, they decided to end the conversation. Definitely THE WORST service ever!

The service from this company is diabolical ! During the changeover from copper wire to Fibre back in April 2024 they managed to disconnect me from any broadband service. Calls to customer service is like talking to robots who always promise to escalate and then nothing happens. Booked appointments are a waste of time because engineers fail to show up. Clearly due to the lack of Island wide competition they think they can treat us like rubbish. I have given up with this company. As my account is in credit I went on line via whatsapp and asked to close my account. The agent said he had to transfer my chat to another agent and then cut me off. I have reported Flow to the the OUR but no response. I guess I will never get my money back. Top tip if Digicel have a service in your area sign up with them. Very professional 10/10 for service !

I have been a Flow Jamaica customer for years, and the service has been nothing short of a nightmare. I rely on internet service for my work, but Flow has made this nearly impossible with constant outages, slow speeds, and unprofessional customer support. Since October 13, 2024, my internet has been down repeatedly. After a three-day outage, it returned at such a low speed that it was unusable, and now, yet again, the service is completely down. What makes this experience even worse is the treatment I receive when trying to resolve these issues. Every time I contact customer support, I’m met with rudeness, conflicting information, and no solutions. Agents often hang up on me or leave me on hold indefinitely. When I try to reach them on WhatsApp, it takes 12 to 48 hours to even get a response! Requesting to speak with a manager is just as bad; when one is finally available, they are dismissive and unhelpful. Despite paying for this service, I’ve never received any compensation or a lasting solution. Flow's complete disregard for their customers’ needs and their inability to provide basic, reliable service is beyond frustrating. If you have other options, I highly recommend choosing a different provider. Flow does not deserve your hard-earned money.