If I could give zero stars I would
If I could give zero stars I would. My power company SW&L sold my account to Discount and I had absolutely no idea until my power was shut off this morning. Apparently, they sold my account and I did not receive any sort of communication from Discount Power (I did a deep dive into my deleted messages, spam, missed phone calls and voicemails. Nothing!) So I call to pay the past due amount and let the agent know I'll be switching service as soon as humanly possible and they have the gall to charge me a disconnection fee of $125 even though I do not have a contract with this company. In reading other reviews on BBB and Google they turn people over to collections. I'll gladly pay the $125 to be rid of this unscrupulous company but not before letting as many people as I can know to stay far away.
By April K.