Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
534 reviews
DiscountMags.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DiscountMags is a family owned magazine subscription retailer, serving readers since 2002. First issues ship directly from the publisher and usually arrive in 4 to 12 weeks. Renewals run through DiscountLock, with reminder emails 30 and 7 days before, and you can turn it off anytime in your account. Having a problem with an order? Contact us at www.discountmags.com/contact and a real person will help make it right.
DiscountMags.com (discountmags.com) has 534 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 63 reviews with 1 star · Clear filters
I’ve subscribed to three magazines and received none of them.
By CC
Response from DiscountMags.com· Jan 20, 2024
Hello, please provide us with an order number, email address or name so that we may lookup your order.
They have made it almost impossible to cancel a discountlock and very challenging to contact them. If you try contacting them you (even if you are logged in) have to solve a very difficult CAPTCHA. I have never had to solve a CAPTCHA if I am logged in. This is a tarball company.
By ben M.
Response from DiscountMags.com· Oct 26, 2023
Ben - we have replied to your email and left you a voicemail but what you're experiencing seems to be an issue with our security provider. CAPTCHA is not typically shown for most users, unless the security system run by Google, deems a session as suspicious. This may be happening because you're on a shared or public IP address. It's there to prevent hackers and bots from accessing our system. That said, we're looking into your specific issue and seeing if we can find a solution to prevent this for you. We're very sorry for the frustration and have canceled DiscountLock on the orders you requested in your email.
I placed an order for a subscription for my son on June 16. It is now 16 weeks later and I have emailed DiscountMags twice to ask them whether I should still be expecting to receive this magazine. I received an automated response both times saying I could expect a response within 15 days. The first 15 days passed so I emailed them again. I am now a week into my send batch of 15 days and I still have received no response. I trusted this site because I looked it up and it seemed to be reliable, I am now feeling very let down.
By Janelle
Response from DiscountMags.com· Oct 10, 2026
Janelle, we're sorry, both that your son's magazine was so slow to start and that your emails went unanswered. That isn't how anyone should be treated. You can now also reach us by phone at 1-800-673-8187 or by chat on our website, and if anything is still wrong, email [email protected] and we'll take care of it.
This company is joke. Did a 3 year renewal back in November 2021. Never received a single issue. Contacted customer service in mid February. Was told can't do a 3 year renewal anymore. Was refunded 1 year and they set up a new 2 year subscription. Was given brand new order number. June 1st and still no magazine. Checked account orders today and order number not even listed. This company has totally dropped the ball again. DO NOT USE THIS COMPANY!! There are others out there that WILL actually do what they say and offer. Very disappointed
By Dennis
Response from DiscountMags.com· Oct 10, 2026
Dennis, we're sorry. You renewed for three years, never received an issue, and the replacement order we set up didn't fix it. That isn't what you paid for, and we're sorry we never answered you here either. If you're still owed issues or money, email [email protected] and we'll make it right.
I ordered 4 magazines the end of December 2021. up until now(april 7,2022) I have received 3 of these magazines(2 in February and 1 in march) still waiting for the fourth one . what is taking so long?
By Customer J.
Response from DiscountMags.com· Oct 10, 2026
We're sorry the fourth magazine was so slow to arrive, and that we never replied here. If it never started, or any issues are still missing, email [email protected] and we'll look into it right away.
I ordered People magazine on January 8, 2022. My order stated that it will be delivered between March 5th and April 2nd. Here it is April 2nd and NO Magazine! I find it hard to believe it takes this long to process a magazine subscription. I would like a response to this review!
By Barbara Widmer B.
Response from DiscountMags.com· Apr 4, 2022
We apologize for any delay in service. We left you a voicemail and sent you an email regarding your issue. We reached out to the processing centers and they indicated your subscription will start this month. The typical delivery time frame for a subscription to arrive is between 8-10 weeks. That is the current industry standard. The reason it takes 8-10 weeks is because all the publishers print the mailing labels ahead of time. They will typically print 1-2 months ahead.
I never write reviews, but I am so very disappointed with this company! I placed an order beginning of may and was supposed to get my first magazine 6/24-7/24. Well, today 7/31 I still have not received my magazine. I contacted their customer service department to be met with an email saying it can take 10-14 for an order status request to be processed. I’m sorry but waiting 2 weeks to hear back about my order is absurd! It’s also crazy to wait 2 months for a magazine to get delivered. Overall very dissatisfied with the company and will not be ordering through them in the future!
By Chandia
Response from DiscountMags.com· Oct 10, 2026
Chandia, we're sorry, both for the late first issue and for being told to wait two more weeks for an answer. That's too long to leave anyone waiting. You can now also reach us by phone at 1-800-673-8187 or by chat on our website, and if anything is still wrong with your order, email [email protected] and we'll take care of it.
In December 2020, I renewed my New Yorker subscription (for two years) via DiscountMags.com and all was well for a while. The magazine came on time. It stopped coming at the end of April (despite having 20+ months remaining on the subscription) and I've been frustrated by how long it's taking to resolve the problem. DiscountMags.com doesn't share a phone number (so you have to use the online interface) and when I did that, I got a message telling me: "Once a request like this is submitted, it can take up to 10 business days or 14 calendar days to get a response. We will follow up with you as soon as a response has been provided for your order." So before you consider subscribing via this service, definitely weigh the possibility of waiting for two weeks to have a subscription issue resolved, versus being able to just pick up the phone and call the New Yorker directly. It's this lack of customer service that allows them to provide magazines at a discount, apparently.
By Ashley W.
Response from DiscountMags.com· Oct 10, 2026
Ashley, we're sorry your magazine stopped coming with most of your subscription left, and that getting help took so long. You were right that we were too hard to reach. You can now call us at 1-800-673-8187, chat with us on our website or email [email protected], and if you're still owed issues, we'll make it right.
