The customer service was excellent
The customer service was excellent
By Ron L.
Response from DiRx· Feb 9, 2023
Ron, thank you! We appreciate the feedback and your trust. Be well! -your Friends at DiRx
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,918 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Affordablemedicine for all.No insurance needed.DiRx is your online pharmacy for low-cost, FDA-approved generic medicines. We deliver the medicine you need, all without ever asking for insurance.Find your medicineWe’re here to help.Contact UsFAQsAbout Us
DiRx (dirxhealth.com) has 3,918 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
3,918 approved reviews, newest moderated first
The customer service was excellent
By Ron L.
Response from DiRx· Feb 9, 2023
Ron, thank you! We appreciate the feedback and your trust. Be well! -your Friends at DiRx
I called after six days and they said they hadn't even tried to call my provider yet. Didn't get it for another week. Meanwhile, I ran out of my meds. Customer Service said they were really backed up. Hire more people or automate your services!
By Paul S.
Response from DiRx· Jan 27, 2023
Hi Paul Obtaining the prescription from your prescriber or pharmacy should only take a few days in an optimal environment. We apologize for the inconvenience and appreciate your feedback. We certainly hope that you give us another chance. -your Friends at DiRx
Took care of my order in a timely time
By Gail S.
Response from DiRx· Feb 9, 2023
Gail, thank you! We appreciate the feedback and your trust. Be well! -your Friends at DiRx
This was my first order, so DiRx needed to contact the providers. Communication regarding this contact was a bit lacking. Otherwise, I have no complaints.
By Jon B.
Response from DiRx· Jan 25, 2023
Thanks for your feedback, Jon. We apologize for the inconvenience and the delay associated with the prescription transfer. Additionally, we are adding notifications to keep informed of your order's journey. We certainly hope that you give us another chance. -your Friends at DiRx
Shipped quickly
By Ruth J.
Response from DiRx· Feb 9, 2023
Ruth, thank you! We appreciate the feedback and your trust. Be well! -your Friends at DiRx
Maybe it's because of my first order, but placed the order Nov. 30th or so, order shipped 1-10-23. Willing to give another try though. Great savings!
By Melvin G.
Response from DiRx· Jan 25, 2023
Hi Melvin. The delay associated with your order is becoming more common as cash-pay pharmacies like DiRx evolve. Your previous pharmacy refused to fax your prescription to us and would only transfer the prescription to us verbally. This is happening more and more as large pharmacies try to reduce lost prescriptions. In situation like this both our pharmacist and their pharmacist have to be available to speak to transfer the prescription. This can be a significant challenge as the pharmacists is typically the busiest person in the building! But, thank you for hearing me out and giving us another chance. Be well!
Professional, fast, accurate, and efficient service at an excellent price.
By Anthony M.
Response from DiRx· Feb 9, 2023
Anthony, thank you! We appreciate the feedback and your trust. Be well! -your Friends at DiRx
DiRx is the best thing ever!! I was able to get all my medicine for only $110 for the entire year because of their Annual Savings Plan. All my medicine are covered in the plan. I'm saving about $466 a year on all of my medicine.
By Jasmine R.
Response from DiRx· Feb 9, 2023
Jasmine, thank you! We appreciate the feedback. Our goal is to keep things fast, easy and affordable! Have a great day! --Your friends at DiRx