Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
21 reviews
Directnic.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Directnic makes registering Domain Names fast, simple, and affordable. Find out why so many business owners chose Directnic to be their Domain Name Registrar.
Directnic.com (directnic.com) has 21 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
Showing 13 reviews with 1 star · Clear filters
This company has a good interface but when you really need assistance forget it!! The help desk members are arrogant with no room for reason. They lack a global view on what service looks like. Vernon Decossas, I believe you are the CEO. I need some simple assistance, nothing more than the legacy support I have received over the last 15/16 years of being a customer. I am reaching out for assistance,
By Tim P.
Directnic is a useless company, and I don't recommend anybody buying from them.. you will surely regret buying anything from them
By E A.
I had an account with them for a domain that I didn't renew. The account was locked due to inactivity and when I asked for my personal data to be deleted as per GDPR: The Right of Access (Article 15, Recitals 63 & 64), the agent told me that doesn't apply to them because they are a US company. It does apply to them, they are processing a European citizens data. I will be reporting their activity to my local GDPR officer as I have requested my data to be deleted and the request has been (quite rudely mind you) denied. Edit: I got a request from Directnic.com to share aditional private information to "help them respond to my review". I left the review 4 years ago so only requesting this now is strange. I have no interest in handing over ANY personal information to a company that outright refused to delete my personal data in accordance with GDPR
By Daire
Response from Directnic.com· Feb 6, 2026
Hi, Daire! Happy to help. We just gained access to our TrustPilot account this week. We want to clarify our stance on GDPR. Directnic does comply with GDPR. However, as an ICANN-accredited domain registrar, we are also legally required to retain certain account and transaction data for a defined period, currently up to two years after a domain expires or an account becomes inactive. GDPR explicitly allows data retention where there is a legal or contractual obligation. Data that is no longer subject to retention requirements is deleted in accordance with GDPR. We understand your concern about sharing information years later. The only reason we asked for account details was to correctly identify the account and ensure any eligible data is removed. Without that, we have no way to act on the request. If you would still like us to review and complete any applicable data deletion, you’re welcome to contact our support team directly. We’re happy to help.
They renewed my domain name without telling me. It had 45 days to expire. They also do not cancel and refund after the renewal.
By Im P.
Ian Hello, Manik Chowdhury. How may I help you today? Manik Chowdhury hi i cant login in my account. can you please check the issue Ian Happy to check your account. One moment. What is your domain? Manik Chowdhury themeci dot com Ian Can you provide your valid ID? Manik Chowdhury my registerd id ? Ian Your valid government issued ID. Manik Chowdhury sure but where ? in here ? Ian Yes. Manik Chowdhury sure few moment please NID-Front.jpgNID-Front.jpg please check Ian One moment. Manik Chowdhury what happened in my account sir can you please tell me is says it is locked but why ? may i know Please ? Ian According to our Security Department, your account was flagged to have abused our domain promo. You will have to send $13 to paypal at dncholdingsinc dot com to gain access to your account and domain. Manik Chowdhury but i paid one man from bangladesh at first he registered a domain for me then he gave me access after i paid now why i have to again ? Ian As mentioned, your account was flagged to have abused our domain promo. You will not gain access to the account/domain if this is left unpaid. Manik Chowdhury checkit.pngcheckit.png Ian Can I help you with anything else? Manik Chowdhury check this image i already paid to this company name intelwebhost.com Ian And so? Manik Chowdhury As mentioned, your account was flagged to have abused our domain promo. You will not gain access to the account/domain if this is left unpaid. why should i pay again the same domain i dont understand didnt he paid you ? Ian No. The proper amount was not paid. Manik Chowdhury that is cause your services are like bulsheet how can you provide someone domain service without payment now you are telling me without payment i cant gain access in my account isnt it like sheeet Ian Since you are unable to conduct yourself professionally, support is rescinded. Thank you for contacting Directnic. Have a great day.
By sipOsys L.
