Directnic.comReviews of directnic.com

Honestly, one of the worst experiences I’ve had with a company. The support agent was rude, and their way of talking to customers was unbelievable. I’ve never experienced customer service this bad before. I wouldn’t recommend Directnic to anyone. Save your time and money and go with another provider. Stay away from this company.

DirectNIC has been my domain service for at least 24 years now, and I still use them for all domains and https/tls certificates. Their customer/technical support are incredibly knowledgeable, friendly, and quick to help.

I am extremely disappointed with Directnic after more than 20 days of being completely locked out of my account and email forwarding service. Despite opening support tickets, contacting live chat multiple times, and providing full identity verification documents (including ID, selfies, and supporting documentation), the issue remains unresolved. Worse, there has been almost no meaningful communication or updates from support. The ticketing system itself becomes useless when you cannot access the account it is tied to, and email responses are not accepted as an alternative. This creates a situation where the customer is effectively blocked from all support channels while the service remains broken. The verification process is also inconsistent and broken: even after submitting all required documents, the system continues to reject the account and request additional information without explaining what is missing or why previous submissions are insufficient. This is especially serious because the service is used for critical email forwarding, including authentication links, banking notifications, and account recovery messages. The impact of this failure is not minor—it is operationally and potentially financially damaging. What is most concerning is the lack of transparency, lack of communication, and lack of resolution after an extended period of time. For a service provider handling critical infrastructure like email and domains, this level of support is unacceptable. I would not recommend this service for anything mission-critical unless these serious issues in support and account recovery processes are addressed.

Accessible and highly responsive support service for quick resolution. I had a domain that was expiring on a certain date, so that I wouldn't lose it and my site would be offline, I asked to extend the expiration date by a few days. The support was able to satisfy my request and I renewed the domain on the desired date. Thank you for your help and efficiency. I was able to test the cPanel hosted services which are very complete and efficient. It's a pity, however, that we can't have access rights to WHM. Service d’assistance accessible et très réactif pour une résolution rapide. J’avais un domaine qui expirait à une certaine date, pour ne pas le perdre et que mon site soit hors ligne, j’ai demandé à prolonger la date d’expiration de quelques jours. Le support a pu satisfaire ma demande et j’ai renouvelé le domaine à la date souhaitée. Merci pour votre aide et votre efficacité. J’ai pu tester les services hébergés par cPanel qui sont très complets et efficaces. C’est dommage, cependant, que nous ne puissions pas y avoir accès à la console WHM.

I've used Directnic business email hosting for over two decades. Their service has never let me down, year after year. I registered my first domain with Directnic 23 years ago, and they continue to provide excellent dashboards and configurators to customize your services as much as possible. Thank you, Directnic for your decades of service.

Fast and very good customer service. Helping with difficult design issues. Excellent website registar and provider.

Probably the worst customer service I have ever experienced from a technology organization in my 25 years of being in the tech sector. The support organization is absolutely horrible.

The company is employing racists. Absolutely disgraceful. Ive seen the employee commenting incredibly racists posts online. Have screenshots as a proof Seth Coman's hate comments.