Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,121 reviews
Direct HearingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Direct Hearing (directhearing.com) has 1,121 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 885 reviews with 5 stars · Clear filters
Fast and easy service. High quality hearing aids.
By Patricia
Response from Direct Hearing· Jun 2, 2025
Thank you for your kind words! We’re glad you found our service fast and easy, and that you’re happy with the quality of your hearing aids. We’re here if you need anything else!
Excellent service and response time. Very capable audiology team that helps with set-up and programming.
By Sawhney
Response from Direct Hearing· Jun 2, 2025
“Thank you for your kind words! We’re glad to hear you had an excellent experience with our audiology team and appreciated our service and response time. We’re here to support you every step of the way!
The service so far has been much better than the service that I experienced for my last set of hearing aids bought from a walk-in clinic. The connection with a Phonak account and the remote connection to fine tune and make adjustments with direct Hearing was great, and the cost was half of what I paid before. However the shipping package should have been a box rather than a bag, this would have ensured that the hearing aids and accessories arrived in better condition; the good news was that they arrived unharmed.
By Debra J.
Response from Direct Hearing· Jun 2, 2025
Thank you for sharing your experience! We’re thrilled to hear that our service and remote fine-tuning exceeded your expectations and that you found great value with us. We appreciate your feedback about the packaging, and we’ll definitely take that into consideration to improve future shipments. We’re glad your hearing aids arrived safely, and we’re here if you need anything else!
I love the comunication.I sent several e-mails and they answer them right away.
By Pedro S.
Response from Direct Hearing· Jun 2, 2025
Thank you for your kind words! We’re so glad to hear that our communication has been prompt and helpful. We’re always here to support you—feel free to reach out anytime!
I've bought Signia 7ix Stiletto. Fantastic technology - I can compare cause use Signia IEA for along time. Audiologist Donna helps a lot having made audiogram & tuning. Now both ears at work. Thanks, Tray, Christine, Donna & all DH!
By Aleksei
Response from Direct Hearing· Jun 2, 2025
Thank you for your wonderful review! We’re thrilled to hear you’re enjoying the advanced technology of your Signia 7ix Stiletto and that Donna and the team have been so helpful with your audiogram and tuning. It’s fantastic that both ears are working great for you now. We appreciate your trust and kind words—thanks from all of us at Direct Hearing!
The ease and professionalism
By Rick L.
Response from Direct Hearing· Jun 2, 2025
Thank you for your feedback! We’re glad you found our service both easy and professional. We’re here to help whenever you need us!
Chris Adams did a fantastic job of explaining all the benefits of the new Phonak Audéo Sphere Infinio I90 hearing aids and how much better I would be able to hear with these versus my 8 year old Phonak Audeo 90s. Donna Arefian helped me several times getting them adjusted and answering any operational questions I had. Thank you both!!!
By RON P.
Response from Direct Hearing· Jun 2, 2025
Thank you so much for your wonderful review! We’re thrilled to hear that Chris and Donna provided excellent support and helped you get the most out of your new Phonak Audéo Sphere Infinio I90 hearing aids. Your kind words mean a lot to us—thank you for trusting us with your hearing care!
After having a hearing test by an audiologist,I learned of the need for hearing aids.The brand and model of the aids that were fitted to my ears were excellent but with no insurance coverage I turned to Direct Hearing.I received ready courteous and clear responses from Chris at Direct Hearing and was able to purchase the same hearing aids at less than half the cost with the same four year warranty.When they arrived about 10 days later,Taylor at Direct Hearing called to "tune" them via an app and Wifi.One call four days later after wearing them,an adjustment was made for "fine tuning".They work great and the people at Direct Hearing are wonderful.Thank you!!
By Malcolm M.
Response from Direct Hearing· Jun 2, 2025
Thank you for sharing your experience! We’re so glad Chris and Taylor could provide clear, courteous support and help you get the same excellent hearing aids at a great price. It’s wonderful to hear the tuning and fine adjustments have made such a difference. We truly appreciate your kind words and trust in Direct Hearing—thank you for choosing us!
