Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,121 reviews
Direct HearingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Take advantage of the best prices, the best service and the best hearing aids money can buy. No “limited-time” offer is necessary for us to provide you with the best deal. Call today to save thousands on the world’s best hearing aids from Direct Hearing.
Direct Hearing (directhearing.com) has 1,121 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 885 reviews with 5 stars · Clear filters
Easy to purchase, competitive pricing, and great online support for in-home set up.
By Connie
Response from Direct Hearing· Sep 12, 2025
Thank you for your feedback! We’re glad to hear that the purchase process was easy, our pricing was competitive, and our online support helped make your in-home setup smooth. We truly appreciate your trust in us!
I have worn hearing aids from Costco for 15 years. Im price sensitive. I reached a point where I was constantly asking my wife to repeat herself. With th Phonak hearing aid I never have to ask her to repeat herself. My friend went to our local audiologist and paid over $7,000.
By Howard
Response from Direct Hearing· Aug 14, 2025
Thank you for sharing your experience! We’re so glad to hear that your Phonak hearing aids have made such a positive difference in your daily conversations, especially with your wife. It’s wonderful that you’ve found a solution that works well for you and meets your needs without the high cost. Your feedback means a lot, and we’re happy to be part of your hearing journey.
Always helpful and quick to respond.
By Danny R.
Response from Direct Hearing· Aug 14, 2025
Thank you for your kind words! We’re happy to know you’ve found our team helpful and responsive. Providing quick, friendly support is always our goal, and we truly appreciate your feedback.
The customer service is what really mattered to me. I received the best service from the time we inquired about a specific hearing aid to the time we received them and afterwards. The availability for adjustments as needed is an added benefit. I am very pleased with Direct Hearing and will recommend as there is opportunity.
By Cyndee M.
Response from Direct Hearing· Aug 14, 2025
Thank you for sharing your experience! We’re thrilled to hear that our customer service made such a positive impression from start to finish. Knowing you’re pleased with your hearing aids—and that our ongoing availability for adjustments has been helpful—means the world to us. We truly appreciate your recommendation and look forward to continuing to support your hearing needs.
Customer service is beyond excellent, so far!
By Chloe
Response from Direct Hearing· Aug 14, 2025
Thank you for your wonderful feedback! We’re so glad to hear you’ve had an excellent experience with our customer service so far. We look forward to continuing to provide you with the same level of care and support.
Great company, great choices in hearing aids. Decent service also.
By Beverly T.
Response from Direct Hearing· Aug 14, 2025
Customer used carecredit to pay for the hearing aids. The money that was refunded was credited to a different account. We refunded everything like we were supposed to
Excellent customer service. People are very honest and take care of the problems right away. I ordered two different items and they were good about that.
By Kalpana B.
Response from Direct Hearing· Aug 14, 2025
Thank you for your kind words! We’re delighted to hear that our team’s honesty, prompt problem-solving, and flexibility made your experience a great one. It’s our goal to ensure every customer feels taken care of, and we’re so glad we could meet your needs with both orders.
An error was noticeable upon receiving the order but was quickly corrected. The sales and service individuals were not only friendly but very competent. Will was great getting my hearing aids adjusted.
By Edwin D.
Response from Direct Hearing· Aug 14, 2025
Thank you for sharing your experience! We’re glad we could quickly resolve the initial issue and that our team’s friendliness and expertise made a positive impression. We’ll be sure to pass along your kind words to Will—he’ll be happy to know his adjustments made a difference for you.
