Direct HearingReviews of directhearing.com

I’m still waiting for the retainer that holds the hearing aid in the ear and the instruction book.

Set up call was rocky. Communication not good, had to reschedule.

Difficult getting through via AI agent. Charged $300 to get molds made that cost them $50 from Phonak…..seems Excessive even with shipping Had to call twice to get shipping label

Like: The company replaced a part of the hearing aid that I lost without charge Dislike: I am elderly and need to go to a hearing aid person in person (not on line) to put in the part which is small. That will not be cheap.

The hearing aids are worse than the previous ones

Everything was good until the linking setup with the representative. Never having hearing aids before, I didn’t know their product functions like they would or know the questions to ask and how the setup session should go. The rep was wanting me to lead the session even though I knew very little about the capabilities of the devices and nothing about the setup. Should have explained the apps and how to use and adjust with my phone. Could have offered a lot more information.

Service was good with exception that left ear mold does not stay fully seated

Still not sure my Starkey are working right.